Anastasia

MAISTO
ANASTASIA
EDUCATION
REACH ME AT
Romaniv Gymnasium 2010-2021
Zhytomyr Ivan Franko State University
[open contact info](look above in the "contact info" section)
BA Degree | 2021 - 2025
[open contact info](look above in the "contact info" section)
Graduated with a BA degree in Applied
Zhytomyr, Ukraine Linguistics

Additional courses
English Interpreter Udemy
Python for Beginners | 2022
WORK EXPERIENCE Completed a practical introductory course
in Python programming
Website Admin Mate Academy
Zhytomyr Ivan Franko State University 2021- Currently studying a Python Core course, SQL
2025 Basics, Django, Django ORM, Django REST
Created and updated web pages Framework, HTML + CSS Basics, FastAPI and
Added content and altered website structure SQLAlchemy, JavaScript Basics, etc
Configured access for users
Implemented updates, upgrades, and CORE SKILLS
patches
Gave advice on website improvements
Translation and localization (content, UI, legal
QA Engineer & medical at times)
ITLab Studio | 2022 - 2023 Daily and event-focused social media
Manual and automatic testing of web-systems management
Fixing and analyzing bugs and errors found Backlog grooming, sprint planning,
during tests retrospectives
Writing Unit tests
Work experience in GitHub, Jira, Trello.
Creating Technical manuals
QA process, familiarity with UX/UI
principles
Customer Support (English)
AUTODOC | 2023 - 2024
Monitored team performance, set KPIs, and
SOFT SKILLS
conducted regular feedback and coaching
sessions
Creative thinking Responsible
Led onboarding and training of new support
agents
Team leader Communication
Analyzed customer requests to identify
recurring issues and collaborated with Time management
product/tech teams to improve processes
Handled escalations and resolved complex
customer cases, ensuring customer LANGUAGES
satisfaction and retention
Managed a team of support agents, ensuring C2 Ukrainian,
high-quality customer service and timely
B2 English
Russian,
issue resolution italian