Joy

Hello​
I’m JOY EFIK

📞
Ugochukwu Duru Street, Lekki Phase 2, Lagos, Nigeria​

📧 Mobile: [open contact info](look above in the "contact info" section) | WhatsApp: [open contact info](look above in the "contact info" section)​
Email: [open contact info](look above in the "contact info" section)

SUMMARY
Detail-oriented and results-driven professional seeking a dynamic role where I can leverage my leadership,
healthcare, and virtual operations experience. Adept at remote coordination, administrative support,
customer service, and performance optimization, with a strong commitment to continuous learning and
professional growth.

SKILLS
●​ Time Management & Task Prioritization​

●​ Patient Experience Analytics & Reporting​

●​ Electronic Health Records (EHR) Systems​

●​ Healthcare Administrative Workflow Optimization​

●​ Patient Data Management & HIPAA Compliance​

●​ Client Relationship Management (CRM) Systems​

●​ Microsoft Word, PowerPoint & Excel​

●​ Employee Performance Evaluation​

●​ Key Performance Indicator (KPI) Management

EXPERIENCE
Scania — Meppel, The Netherlands​
Team Leader​
August 2023 – March 2025

➢​ Led and supervised production teams to improve productivity and operational
efficiency.​

➢​ Ensured compliance with opening, closing, and shift handover procedures for
seamless workflow.​
 2

➢​ Fostered positive employee relations through coaching, training, and effective
communication.​

➢​ Monitored performance metrics and implemented improvements to meet
operational targets.

VA Buro — Meppel, The Netherlands​
Virtual Assistant (Remote)​
September 2023 – August 2024

➢​ Automated email responses to frequently asked customer queries via Gmail,
improving resolution rates by 13%.​

➢​ Resolved 98% of customer issues independently without escalation. Achieved a
96% CSAT score from post-interaction surveys.​

➢​ Managed executive calendars for C-suite leaders across three time zones,
reducing scheduling conflicts by 87% and saving 12+ hours weekly through
AI-supported prioritization.

Credit Score Improver — Boston, USA​
Customer Service Representative (Remote)​
October 2020 – January 2022

➢​ Delivered high-quality customer support, resulting in improved satisfaction scores
from post-service surveys.​

➢​ Educated customers on available products and services to support informed
decision-making.​

➢​ Handled billing inquiries, payment processing, and call routing efficiently.
Maintained a 67% sales conversion rate by accurately identifying customer needs.​

➢​ Implemented proactive troubleshooting strategies, reducing supervisor escalations
by 37%.

EDUCATION
Sumy State University — Sumy, Ukraine​
Bachelor of Medicine, Bachelor of Surgery (MBBS)​
September 2018 – June 2024.

LANGUAGES
●​ English (Fluent), Ukrainian (Conversational), Dutch (Conversational).