Ebube
Customer support representative
- Considering positions:
- Customer support representative, Sales coordinator, SMM manager, Analyst, Customer service representative, Sales representative
- Age:
- 26 years
- City of residence:
- Odesa
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17865489/
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Customer Support Specialist
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PROFESSIONAL SUMMARY
I'm a Customer Support Specialist with 6+ years of experience supporting global customers across SaaS,
logistics, and e-commerce industries. Known for strong communication skills, attention to detail, and a
naturally positive approach to customer interactions. Highly organized and efficient in managing high-
volume support environments (100+ daily tickets) via phone, email, and live chat. Proven ability to resolve
complex issues, improve customer satisfaction (95%+ CSAT), and contribute to retention and operational
efficiency
PROFESSIONAL EXPERIENCE
06/2024 – 01/2026 FleetBridge Solutions Inc.
Customer Support Specialist
Managed 80-120+ tickets daily across phone, chat, and email
•
Improved response time by 35% and reduced backlog by 25%
•
Maintained 95-98% CSAT
•
Reduced escalations by 20%
•
Improved onboarding success by 30%
•
08/2022 – 12/2023 CargoSphere Technologies
Customer Success Representative
Increased retention by 18%
•
Reduced churn through proactive engagement
•
Delivered onboarding and product training
•
Managed B2B logistics accounts
•
11/2020 – 06/2022 NexCart Global Ltd.
Customer Support Agent
Handled 150+ daily interactions
•
Reduced refunds by 15%
•
Improved resolution time by 20%
•
Managed disputes and fraud checks
•
05/2018 – 11/2020 CloudAxis Systems
Technical Support Representative
Reduced repeat tickets by 25%
•
Created knowledge base content
•
Supported SaaS troubleshooting and onboarding
•
CORE SKILLS
Customer Support Customer Success Technical Support
CRM Management (Salesforce, Ticketing Systems Live Chat Support
HubSpot, Zendesk)
Phone Support Inbound/Outbound Calls
Email Support
De-escalation Escalation Handling
Conflict Resolution
Customer Retention Account Management
SLA Management
Refund & Dispute Handling Logistics Coordination
Order Processing
Multitasking Time Management
Data Entry & Documentation
Critical Thinking Active Listening
Problem Solving
Attention to Detail Organization
Emotional Intelligence
Cross-functional Collaboration Onboarding & Training
Adaptability
Process Improvement Workflow Optimization
Knowledge Base Creation
Customer Experience
Performance Metrics Tracking Optimization
LANGUAGE
English
Fluent /Full Professional Proficiency (C1-C2 Level)
More resumes of this candidate
Considering positions: Sales manager, Marketing manager
Odesa, Remote
ODOH EBUBE Sales & Project Manager | Customer Success | B2B SaaS Remote PROFESSIONAL SUMMARY I'm a results-driven Sales and Project Manager with 5+ years of experience across SaaS, e-commerce...
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The candidate's resume is posted at https://www.work.ua/resumes/17865489/