Артем

Artem Sklanchyk
IT Support Specialist / Content Moderator
Contacts
Email: [open contact info](look above in the "contact info" section)
Telegram: @harekkx
Location: Ukraine, Remote Work
Experience
IT Support Specialist — Servio
March 2024 — Present
• Remote user support via RDP, AnyDesk, and TeamViewer.
• Administration of Windows Server (IIS, application pool management).
• Troubleshooting databases using SQL queries to analyze system errors.
• Configuring fiscal hardware, receipt printers, and software cash registers (PRRO).
• Software testing: finding bugs and writing technical requirements for developers.
• Creating guides for the internal knowledge base.
AI Content Moderator / Data Specialist — Lumina AI Solutions
July 2023 — February 2024
• Reviewing and evaluating AI (LLM) responses for accuracy and safety.
• Training models through RLHF.
• Fact-checking AI-generated information.
• Text data labeling and classification.
• Team collaboration on Ukrainian and English models.
Customer Support Agent — Global Bilgi
October 2021 — June 2023
• Chat and email support.
• CRM ticket handling and issue resolution.
• First-line technical support.
• Handling high volume requests efficiently.
Skills
Technical: SQL (JOIN, SELECT, basic queries), Windows Server, IIS, POS systems, basic API understanding
Software: Jira, Zendesk, Slack, Confluence, CRM
Strengths: Fast typing, clear communication, result-oriented approach
Education
Lutsk National Technical University (LNTU)
Bachelor’s Degree in Software Engineering (In Progress)
2022 — 2026 (expected)
• 3rd year student
• Focus on software development, databases, and system design
Languages
Ukrainian: Native
English: Intermediate
Russian: Fluent