Contact information

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Work experience

Data Analyst / Tracker — Customer Support

from 08.2022 to 01.2026 (3 years 6 months)
SupportiveCare, Одеса (IT)

In my role as a Customer Support Representative, I provided comprehensive assistance to customers across multiple communication channels, handling inquiries, complaints, and product-related issues with a focus on delivering clear, helpful solutions. I provided detailed information about services, resolved technical and usage problems, and monitored customer satisfaction to ensure a positive user experience.

I collaborated closely with cross-functional teams to address customer concerns efficiently, maintained accurate documentation and reports, and analyzed support performance to identify opportunities for improvement. Additionally, I actively contributed to enhancing service quality and optimizing internal support processes. This role strengthened my communication, problem-solving, and multitasking skills, as well as my ability to remain calm and solutions-oriented in high-pressure situations.

Treasury Representative

from 08.2021 to 11.2022 (1 year 4 months)
Apex Global Solutions, Одеса (IT)

Performed daily and monthly bank reconciliations for 20–30 bank accounts using Microsoft Dynamics GP
• Investigated and resolved payment discrepancies, unidentified cash receipts, and misapplied transactions
• Conducted detailed transaction research to trace incoming and outgoing funds (ACH and wire transfers)
• Analyzed cash activity to determine source and allocation of payments across FI-related GL accounts
• Posted and reviewed journal entries related to financial institution (FI) accounts
• Cleared reconciling items and minimized outstanding balances in clearing accounts
• Supported month-end close by preparing reconciliation reports and providing supporting documentation
• Collaborated with Accounting and internal teams to resolve posting errors and ensure accurate GL alignment
• Maintained compliance with internal cash control procedures

Bartender

from 03.2017 to 03.2020 (3 years)
Princess Cruises · Cruise Ships, Дистанційно (Готельно-ресторанний бізнес)

Prepared and served a wide range of alcoholic and non-alcoholic beverages in high-volume environments
Delivered excellent customer service to international guests, ensuring a positive onboard experience
Managed bar operations including inventory control, stock replenishment, and cleanliness standards
Handled cash and card transactions accurately in a fast-paced setting
Maintained compliance with safety, hygiene, and company service standards
Built strong communication skills while working with diverse teams and customers from different cultural backgrounds
Resolved customer requests and complaints professionally and efficiently

Education

Харківський Політехнічний Інститут

Єлектро-енергетичний, Харків, Харків
Higher, from 2009 to 2015 (6 years)

Additional education and certificates

FullStack Developer - GoIT

2025, 1 рік
Certificate

Knowledge and skills

• Manual testing
• Writing bug reports
• Test case creation
• Writing test cases
• Regression testing
• Attention to detail
• Analytical thinking

Language proficiencies

• Ukrainian — fluent
• English — above average