Contact information

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Work experience

Data Analyst / Tracker — Customer Support

from 11.2022 to 01.2026 (3 years 3 months)
SupportiveCare, Дистанційно (IT)

In my role as a Customer Support Representative, I provided comprehensive assistance to customers across multiple communication channels, handling inquiries, complaints, and product-related issues with a focus on delivering clear, helpful solutions. I provided detailed information about services, resolved technical and usage problems, and monitored customer satisfaction to ensure a positive user experience.

I collaborated closely with cross-functional teams to address customer concerns efficiently, maintained accurate documentation and reports, and analyzed support performance to identify opportunities for improvement. Additionally, I actively contributed to enhancing service quality and optimizing internal support processes. This role strengthened my communication, problem-solving, and multitasking skills, as well as my ability to remain calm and solutions-oriented in high-pressure situations.

Treasury Representative

from 08.2021 to 11.2022 (1 year 4 months)
Apex Global Solutions,, Одеса (IT)

Performed daily and monthly bank reconciliations for 20–30 bank accounts using Microsoft Dynamics GP
• Investigated and resolved payment discrepancies, unidentified cash receipts, and misapplied transactions
• Conducted detailed transaction research to trace incoming and outgoing funds (ACH and wire transfers)
• Analyzed cash activity to determine source and allocation of payments across FI-related GL accounts
• Posted and reviewed journal entries related to financial institution (FI) accounts
• Cleared reconciling items and minimized outstanding balances in clearing accounts
• Supported month-end close by preparing reconciliation reports and providing supporting documentation
• Collaborated with Accounting and internal teams to resolve posting errors and ensure accurate GL alignment
• Maintained compliance with internal cash control procedures

Education

Харківський Політехнічний Інститут

Єлектро-енергетичний, Харків
Higher, from 2009 to 2015 (6 years)

Additional education and certificates

FullStack Developer - GoIT

2025, 1 рік
Certificate

Knowledge and skills

• Manual testing
• Writing bug reports
• Test case creation
• Writing test cases
• Regression testing
• Attention to detail
• Analytical thinking

Language proficiencies

• Ukrainian — fluent
• English — above average