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Alona Panova
Heroyiv Ukrayiny Str. 106/44, Svitlovods’k, 27501, Ukraine

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Nationality: Ukrainian | Date of Birth: 27.08.1992

Profile
Experienced and organized individual with excellent communication skills. Fluent in
English (spoken and written) with a Specialist degree in Philology (Translator/Interpreter,
English). Strong background in translation, customer service, and administrative roles.
Actively engaged in translation and interpreting activities throughout my career, both in-
person and in written form.

Most recently, I have been working in a multilingual international environment where my
language and organizational skills have been a vital part of the team. Motivated to grow
professionally and personally, with a passion for cultural exchange and international
collaboration.

Professional Experience
Managing Assistant | Veolia (Prague, Czech Republic) | May 2024 – Present
• Work in the international auctions and logistics department focused on antiques.
• Register auctions and coordinate the delivery of purchased lots across Europe.
• Maintain detailed logs, inventory records, invoices, and other administrative
documentation.
• Translate auction-related documents (EN-UA/RU), communicate with partners and
clients in English.
• Handle correspondence and scheduling in a fast-paced, multilingual environment.
• Support smooth coordination between departments and ensure high-quality service
standards.

Spa Receptionist | Velaa Private Island, Maldives | January 2020 – January 2024
• Provided high-end service to international clientele in a luxury resort setting.
• Assisted English-speaking clients with personalized bookings and treatment schedules.
• Interpreted and translated guest preferences and treatment requests into action.
• Maintained confidentiality and provided tailored customer service at all times.

Spa Receptionist | Vichy Celestine (Qatar, Doha) | August 2018 – January 2020
• Managed appointments and client communications in English.
• Processed bills and maintained daily records in a multi-cultural environment.
• Educated clients on beauty products, treatments, and guided them through available
services.
• Acted as an informal interpreter during client consultations.

Senior Moderator | Putevka.com (Ukraine) | 2014 – 2018
• Provided written translations of hotel descriptions, service details, and promotional
materials for the travel website.
• Led internal training sessions and created learning materials.
• Responded to English-speaking customers, addressing inquiries and complaints.

Call Centre Operator | National Credit Bank (Ukraine) | 2013 – 2014
• Offered 24/7 technical support and customer service via phone.
• Assisted clients in Ukrainian, Russian, and English.
• Promoted bank services and resolved client issues efficiently.

Education
Specialist Degree in Philology (Translator/Interpreter, English)
Dnipro University of Alfred Nobel, Dnipropetrovsk, Ukraine | 2009 – 2014

Languages
- Czech – Currently learning

- French – Currently learning

- Ukrainian – Native

- English – Fluent (spoken and written)

- Russian – Fluent