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KSENIIA PIVEN
Detail-oriented and proactive specialist with experience in client communication,
financial operations, cross-team collaboration, and coordination with international
teams. Skilled in setting priorities, staying focused, adapting quickly, and using
data to support decision-making. Looking to grow in a company where structure,
clarity, and analytical thinking drive results.

Contact Experience

Telegram
Reconciliation Manager (Payment Operations) – Evoplay, Kyiv
@ksienya
Sep 2025 – Nov 2025
Email
[open contact info](look above in the "contact info" section) Daily interaction with the team responsible for transaction reconciliation:
verification, process optimization, deviation analysis.
Conducting daily reconciliations with payment providers for
discrepancies.
Education Reconciling the payment system after launching new functionalities or
channels.
State University of Trade and Economics
Master’s Degree in System Analysis Payment Manager – Softsvit, Kyiv
2025 – 2026 Aug 2024 – Sep 2025

Ensured stability of the payment flow and key performance indicators;
Taras Shevchenko National University of Coordinated issue resolution with PSPs and engineering to restore payment
Kyiv success and minimise failures;
Master’s Degree in Clinical Psychology Analysed recurring drops in performance and recommended routing/process
2022 – 2024 adjustments;
Drove incident reduction through structured root-cause analysis.
Kyiv National Economic University named
after Vadym Hetman Psychological Practice – NEUROFLEX, Kyiv
Bachelor’s Degree in Finance and Insurance 2024
2016 – 2020
Participated in psychological research and applied diagnostics in a clinical
setting;
Skills Analyzed data, interpreted psychological test results, and prepared reports.

Google Workspace (Sheets, Docs, Slides) Private Psychological Practice, Kyiv
MS Office (Excel, Word, Powerpoint) 2023-2024
Data Manipulation - SQL (basic)
Statistic analysis - R (programming Conducted clinical psychological diagnostics using standardized assessment
language) tools;
Python (basic) Interpreted test results and behavioral data to support case formulation and
CRM systems: client profile management, treatment planning;
status tracking, cross-team communication Provided individual consultations focused on emotional regulation, anxiety,
KYC basic and stress management.
Experience with large databases
Customer Service Manager – Alfa Bank, Kyiv
2020-2022

Provided support regarding financial products;
Performed in-person identity verification and compliance checks in accordance
with internal KYC policies;
Issued and activated bank cards upon client request and ensured accurate
documentation;

Human Resources Specialist – JSC CHERKASYGAS, Cherkasy
2017

Managed HR documentation, contracts, sick leaves, and vacations;
Maintained accurate employee records in compliance with labor laws;
Supported onboarding and internal employee communication.