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Микита

Customer support representative

Considering positions:
Customer support representative, Менеджер з підтримки клієнтів
Age:
28 years
City of residence:
Sumy
Ready to work:
Remote

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Mykyta Stepanov
Nationality: Ukrainian Place of birth: Ukraine Gender: Male  Phone number: [open contact info](look above in the "contact info" section)

 Email address: [open contact info](look above in the "contact info" section)
 Telegram: @rollyhawk

ABOUT ME

I'm a highly motivated individual with extensive experience working with foreigners. I have strong problem-solving
skills and a track record of delivering effective solutions. I'm passionate about helping customers resolve their issues
quickly and ensuring their satisfaction. My commitment to continuous learning and personal development will
enable me to deliver the best possible customer experience. I am eager to join a dynamic team and play an active
role in enhancing relationships with customers.

WORK EXPERIENCE

 Nordic Hamburg Shipmanagment

Seaman: Deck Cadet
[ 10 Oct 2019 – 24 Feb 2022 ]
— Performed deck watch duties, ensuring the safety of the vessel and crew members.
— Performed routine safety inspections of the vessel to identify and address potential hazards.
— Provided leadership and guidance to junior sailors, ensuring adherence to safety procedures.
— Read and recorded the vessel’s log book on a daily basis, providing an accurate record of the voyage.
— Assisted in loading and unloading the vessel’s cargo, ensuring accuracy and efficiency.
— Assisted the ship’s officers in navigating the vessel through challenging sea conditions.
— Operated the vessel’s lifeboats and other safety equipment in an emergency situation.

EDUCATION AND TRAINING

Bachelor's degree in Sea and River Transport, Navigation
Odesa National Maritime Academy [ 1 Sep 2015 – 30 Jun 2019 ]
Country: Ukraine | Website: http://onma.edu.ua/?lang=en

SKILLS

Adaptability / Responsibility / Teamwork / Communication / Problem solving / Critical thinking / Time
management / Attention to detail / Flexibility / Leadership / Multitasking / Ability to Work Under Pressure /
Empathy / troubleshoot / Organizational and planning skills

LANGUAGE SKILLS

Mother tongue(s): Ukrainian

Other language(s):
English
LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

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