Ангеліна

ANHELINA KEITELHISSER
SMM SPECIALIST
Vienna, Austria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

SUMMARY
I have experience in process management, documentation handling, recruitment, and online promotion, and I
am ready to apply these skills to the development of marketing projects.
I aim to retrain as an SMM specialist, as I am genuinely interested in this field and see the potential to
implement strategic solutions and content that help increase company profits and attract new clients.

TECHNICAL SKILLS
Communication Recruitment Event Coordination
Critical Thinking Documentation Negotiation
Problem Solving Attention to Detail Adaptability
Teamwork Social Media Management Multitasking
Time Management Content Creation Customer Service

PROFESSIONAL EXPERIENCE

Collections Specialist, Monobank May 2020 – November 2020
• Negotiated with clients regarding overdue payments (1–30 days), helping recover up to 90% of
outstanding debts.
• Accurately recorded all interactions in the CRM system, improving reporting quality.
• Developed strong communication and conflict management skills, enhancing customer
satisfaction.

Statistician, JMC Medical Centre February 2021 – December 2021
• Processed and systematized client data, accelerating document flow by 25%.
• Prepared vaccination documents, minimizing errors and misunderstandings.
• Maintained patient intake records and statistics, improving the clinic’s operational planning.

Administrator, SportLife Fitness Club Network December 2021 – February 2022
• Consulted clients on membership options, increasing sales by 15%.
• Processed memberships and issued keys, ensuring smooth and efficient front desk operations.
• Guided clients through gym facilities and programs, boosting satisfaction and repeat visits.

Business Assistant, HIXA GmbH March 2024 – April 2025
• Organized meetings, negotiations, and business trips for the CEO, optimizing work time.
• Handled German-language documentation and developed employee instructions, reducing errors
and delays by 20%.
• Managed and monitored contracts with clients and suppliers, accelerating deal completion.
• Partially managed the company’s Instagram: published posts and stories, interacted with followers,
attracting new clients and increasing inquiries.
• Coordinated collection of company updates and deal information for social media publications.
HR Manager, HIXA GmbH November 2024 – April 2025

• Conducted interviews and candidate assessments, filling all vacancies on time and reducing staff
turnover.
• Set up and utilized LinkedIn Recruiter for candidate search, built a candidate database, and
managed initial communication.
• Developed employee manuals and internal guidelines, improving operational efficiency.
• Organized corporate events and business trips, strengthening team engagement.
• Oversaw contract signing and execution with employees and clients, minimizing legal risks.
• Supported the company’s SMM projects: published news, announcements, and promotions on
Instagram, increasing brand awareness and audience engagement.

EDUCATION
Taras Shevchenko National University of Kyiv 2019 – 2023
Faculty of Psychology — Major in Social Work
“NLP Segment 1”, Tatiana Larina 2019

“Theory of Lies”, Tatiana Larina 2019

Basic SMM Course, Onpage 2025

ADDITIONAL INFORMATION
Languages: German — A2, English — B1. Ukrainian - Native, Russian - Native

Tools: CRM OneBox, Jira, Google Calendar, Google Docs, Excel, Canva, CapCut, TikTok, LinkedIn
Recruiter, Instagram, Figma, ChatGPT, Adobe, Perplexity, Google AI