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Mahmoud

Dispatcher

Age:
28 years
City of residence:
Lviv
Ready to work:
Remote

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MOUSTAFA MAHMOUD
■ Telegram: [open contact info](look above in the "contact info" section) | ■ WhatsApp/Viber: [open contact info](look above in the "contact info" section)
✉ [open contact info](look above in the "contact info" section) | ■ Lviv, Ukraine

SKILLS
• Work under pressure
• Problem solving
• Fast learner
• Teamwork
• Translation (medical, oral, written)
• Communication skills

LANGUAGES
• Arabic – Native
• English – Fluent
• Ukrainian – Intermediate
• Russian – Advanced
• German – Beginner

REFERENCES
Available upon request.

PROFESSIONAL SUMMARY
Experienced customer service and dispatch professional with a background in appliance repair coordination, medical
services support, and education service inquiries. Skilled in managing service schedules, resolving diverse customer
issues, and providing clear and professional communication. Strong interpersonal skills with proven ability to ensure
high customer satisfaction under pressure.

WORK EXPERIENCE
Dispatcher – Appliance Repair Company (San Diego, USA)
Duration: 1 year 6 months
• Scheduled and coordinated technician appointments.
• Handled customer inquiries and complaints.
• Managed workflow and optimized routes.
• Liaised between customers and technicians.

Call Center Agent – Medical Company
Duration: 6 months
• Handled customer inquiries and provided support on medical services.

Call Center Agent – English Language Center, Egypt
Duration: 8 months
• Assisted clients with program info.
• Managed customer communications in English.

EDUCATION
Bachelor of Medicine and Surgery
Danylo Halytsky Lviv National Medical University
Graduated: July 2023

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/17904609/