Contact information

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Work experience

Transport Logistics Specialist

from 04.2025 to now (1 year)
Empire National, Київ (Транспорт, логістика)

Customer communication regarding shipment status
Providing real-time updates
Resolving delivery issues
Coordination with internal teams
Handling time-sensitive requests

Customer Support Manager

from 04.2024 to 09.2024 (6 months)
UPL LTD, Київ (Туризм)

B2B client communication
Handling customer requests
Cross-team coordination
Issue resolution
Process optimization

Graphic design specialist

from 02.2022 to 10.2025 (3 years 9 months)
Freelance, Outsource, Інші країни (Дизайн)

Client communication
Managing deadlines
Project coordination

Education

Volodymyr Vynnychenko Central Ukrainian State University

Bachelor Degree — Philology (English), Кропивницький
Higher, from 2016 to 2020 (4 years)

Courses:

English Language (Advanced Grammar, Writing, Speaking)
Translation Theory and Practice
Business English
Professional Communication
Intercultural Communication
Linguistics
Text Analysis
Academic Writing

Skills:
Professional English communication
Business correspondence (email writing)
Translation and interpretation basics
Client-oriented communication
Intercultural communication
Analytical thinking
Working with large volumes of text information
Attention to detail
Written communication skills
Research skills
Presentation skills
Structured information processing

Knowledge and skills

• Knowledge of office programs
• Productivity
• Communicability
• Responsibility
• Documentation management
• Project management
• Organization of staff work
• Teamwork
• Proficiency in CRM systems
• MS Office
• WPS Office.
• Competent oral and written language
• Customer service
• Problem solving
• Freight operations
• Ability to quickly learn the information
• MS Excel (basic-intermediate)
• Google Sheets
• Google Docs
• Microsoft Office
• GPS tracking systems
• Email communications
• Cross-team coordination
• Customer support (B2B)
• Documentation processing
• Multitasking
• Time management
• Knowledge of graphic editors
• Data research
• B2B communication
• Customer satisfaction focus

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

Customer Support Specialist with experience in B2B client communication and logistics operations. Skilled in handling customer requests, resolving issues, and coordinating with internal teams. Strong English communication skills and ability to work in fast-paced environments.
Experienced in maintaining client relationships, prioritizing tasks, and ensuring high-quality support. Looking for full-time position with standard business hours.