Євгеній

Pelevin
Yevhenii
Business Analyst

Junior Business Analyst with strong analytical and
quantitative background.
Experienced in operational support, CRM data management
and structured problem-solving.
Skilled in root cause analysis, cross-functional coordination
and workflow optimization.
Focused on business process improvement and delivering
measurable, data-driven results.
Education

Contact Taras Shevchenko National
University of Kyiv
[open contact info](look above in the "contact info" section) Faculty of Cybernetics —
[open contact info](look above in the "contact info" section) Computer Science
2024–Present
Kyiv, Ukraine NTUU “KPI”
2012–2024
Soft Skills
Analytical Thinking & Problem Professional Experience
Structuring ANALYZED CLIENT ISSUES, IDENTIFIED ROOT
Requirements Elicitation & Clarification CAUSES AND COORDINATED CROSS-FUNCTIONAL
Stakeholder Communication RESOLUTIONS.
Active Listening MANAGED SUBSCRIPTION LIFECYCLE DATA IN CRM
Process-Oriented Mindset SYSTEMS AND ENSURED ACCURATE BILLING
Critical Thinking OPERATIONS.
Attention to Detail IDENTIFIED OPERATIONAL GAPS AND SUPPORTED
Adaptability in Dynamic Environments PROCESS IMPROVEMENTS IN SUBSCRIPTION AND
BILLING WORKFLOWS.

Technical Skills
Language
CRM Systems
Ukrainian — Native Jira / Ticketing Systems
Russian — Native SQL (basic)
English — C1
Process Mapping (BPMN)
MS Excel / Data Analysis