Микола

Resume

Personal Information

Full Name: Mykola Pavlov

Email: [open contact info](look above in the "contact info" section)

Phone: [open contact info](look above in the "contact info" section)

Address: Kyiv, Ukraine

Driver’s License: Category A,B,C

Gender: Male

Education

Dates Degree & Institution

2015 – 2016 Master’s Degree (with honors), Open International University of Human
Development "Ukraine", Kyiv, Institute of Computer Technologies.
Specialization: Computer Systems and Networks

1995 – 2001 Specialist Degree (equivalent to Master's), National Technical University of
Ukraine "KPI", Faculty of Electronics, Kyiv

Work Experience

Dates Position & Responsibilities

May 2019 – Apr 2026 Platform Engineer, VF, Kyiv

- Maintained stable operation of a high-load platform, ensuring
reliability and performance.

- Delivered second-line technical support, addressing complex user
issues efficiently.

- Investigated platform incidents and implemented solutions to

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 resolve technical problems promptly.

- Collaborated with cross-functional teams, including the Product
Owner, Product Manager, development team, and SRE
vendor team, regarding incidents and platform enhancements.

- Participated in acceptance testing to ensure platform functionality
and reliability.

- Conducted scheduled and emergency platform maintenance,
minimizing downtime.

- Contributed to platform development planning, supporting feature
prioritization.

- Verified and approved technical documentation to maintain
compliance.

- Participated in platform information security audits.

- Connected new clients to the VPN gateway via IPSec, providing
secure network access.

Jul 2017 – May 2019 System Administrator, Bohdan Corporation, Kyiv

- Administered networks, servers, and Active Directory to ensure
seamless IT operations.

- Installed and configured operating systems and software (banking
clients, 1C, MEDoc, etc.).

- Implemented and maintained antivirus protection, reducing the
risk of malware and security incidents.

- Connected and configured peripheral devices to ensure smooth
office operations.

- Configured video recorders, system software and network
protocols.

- Maintained office equipment and network devices, minimizing
downtime and service interruptions.

- Troubleshot hardware and software issues, improving system
reliability and user productivity.

- Delivered end-user support, promptly resolving technical issues
and improving overall user productivity and satisfaction.

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Feb 2017 – Apr 2017 System Administrator, BMS Service, Kyiv

- Provided first- and second-line technical support for LIFECELL
office users, including English-speaking staff, ensuring prompt issue
resolution.

- Prepared workstations and configured peripheral devices.

- Maintained system software and network protocols to ensure
stable and secure operations.

- Installed and maintained office and network equipment, ensuring
reliable operation.

- Troubleshot hardware and software issues, providing timely
support to end users and minimizing downtime.

Sep 2013 – Jul 2015 System Administrator, Star Technologies LLC, Kyiv

- Administered a network of 300 nodes, ensuring stable and secure
connectivity.

- Prepared and configured workstations and peripheral devices for
seamless user operations.

- Configured system software and network protocols.

- Installed and maintained office and network equipment,
minimizing downtime.

- Troubleshot hardware and software issues, providing timely
solutions to maintain productivity.

- Delivered end-user support, enhancing user satisfaction and
workflow efficiency.

Skills

Operating Systems & Servers:

Windows Server

2003R2/2008R2/2012R2 (DNS, DHCP, AD-DS, GPO, WSUS,
RDS, Hyper-V, NTP, File server);

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 Windows XP/7/8.1/10;

Linux

RHEL/Oracle Linux/CentOS/Ubuntu;

Monitoring & Management Tools:

Zabbix; Grafana; OTRS, Atlassian JIRA;

Development & Programming:

VS Code, Docker, Kubernetes, Git; HTML, CSS, JavaScript
(core), Bash, AWK, Python (core);

Virtualization & Remote Access:

Hyper-V, VirtualBox, VMware Workstation, PuTTY, MobaXterm;

Office & Productivity Tools:

MS Word/Excel, LibreOffice Writer/Calc;

Backup & Disk Tools:

Clonezilla, Acronis, Windows Server Backup;

Databases:

MS SQL Server Express, MS Access, MySQL 5;

CAD & Design Tools:

AutoCAD, ArchiCAD, 3D-Flat, P-CAD, MathCAD, Photoshop;

Security & Networking:
Stop Net 3.5, PERCo-S-600, UserGate, Traffic Inspector, NOD32,
McAfee, Avira, COMODO, Microsoft Security Essentials;

Professional Attributes

Results-oriented, consistently achieving objectives and meeting deadlines.

Committed to continuous professional development and expanding technical
expertise.

Attentive to detail and committed to creating high quality products;

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Languages

Ukrainian – Fluent

English – Intermediate

Courses & Certifications

2023 – Kubernetes Fundamentals

2022 – Introduction to Linux

2016 – Cisco Instructor Professional Development Course

2016 – Cisco IT Essentials (ITE) – Certified Instructor

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