Contact information

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Work experience

Reception Manager

from 12.2024 to now (1 year 5 months)
Ellen Kensington, Київ (Готельно-ресторанний бізнес)

Duty Manager Shifts: Oversee daily hotel operations during duty manager shifts, addressing guest issues promptly and maintaining high levels of satisfaction.
Collaborated with higher management to develop and implement Standard Operating Procedures (SOPs), streamlining internal processes for improved service delivery.
Lead communication efforts between departments, ensuring smooth interactions and quick resolution of operational challenges.
Provide exceptional customer service, handling check-ins, check-outs, and guest inquiries in a luxury hotel environment.

Receptionist

from 03.2024 to 12.2024 (10 months)
Montcalm Collection London, Київ (Готельно-ресторанний бізнес)

Delivered outstanding customer service to guests in a 5-star hotel, managing check-ins, check-outs, and guest inquiries with professionalism.
Handled guest complaints and worked swiftly to resolve issues, ensuring high levels of guest satisfaction.
Coordinate with housekeeping, concierge, and management teams to ensure efficient operations and guest satisfaction.

Маркетолог

from 08.2023 to 10.2023 (3 months)
King's Trust London, Київ (IT)

Campaign development using Meta Ads Manager
Google analytics skills for effective campaign analysis
Paid Search and Excel skills

Офіціант

from 06.2022 to 04.2024 (1 year 11 months)
Browns Restaurant London, Київ (Готельно-ресторанний бізнес)

Provided excellent front-of-house service in a high-end restaurant, greeting guests, managing reservations, and handling cash payments
Communicated effectively with guests, managers
Helped resolve customer concerns quickly

Education

Київський Національний Педагогічний університет ім. Драгоманова

Міжнародні відносини, решіональні студії і суспільні комунікаціїї, Київ
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

• Комунікабельність
• Opera PMS
• Conflict settlement

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Romanian — average
• Spanish — average