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Work experience

Директор магазину

from 08.2023 to 06.2025 (1 year 11 months)
Buid-A-Bear, Дистанційно (Роздрібна торгівля)

Vancouver, BC, Canada

Directed full-cycle retail operations of a high-volume location with accountability for revenue growth, operational performance, financial control, and team leadership.
• Consistently achieved and exceeded monthly, quarterly, and annual sales targets, qualifying for performance-based incentive programs
• Selected as a North America award recipient (USA & Canada) through corporate performance recognition program based on sustained KPI achievement
• Increased annual revenue by 10% through structured KPI governance and sales leadership
• Managed key P&L components including payroll optimization, expense control, and shrink management
• Led recruitment, onboarding, coaching, and performance evaluation of team members
• Optimized workforce planning to improve productivity and labor cost efficiency
• Strengthened customer loyalty and conversion through data-driven engagement strategies
• Maintained operational compliance, inventory accuracy, and brand execution standards
• Applied advanced visual merchandising strategies to enhance customer journey and drive revenue growth

Операційний директор

from 02.2023 to 07.2023 (6 months)
Avengers S.T.A.T.I.O.N, MARVEL, Дистанційно (Роздрібна торгівля)

Vancouver, BC, Canada

Played a key leadership role in launching and establishing retail operations from the ground up within a high-traffic experiential entertainment environment.
• Contributed to full retail setup from zero stage, including operational structuring, inventory organization, merchandising layout, workflow design, and system implementation
• Directed end-to-end retail operations: inventory control, SKU management, cash handling, POS systems, staffing coordination, and daily reporting
• Built operational processes to ensure seamless store functionality and commercial efficiency
• Oversaw inbound shipments, stock reconciliation, and inventory accuracy to support sales optimization
• Collaborated with executive leadership and buyers on product planning and commercial strategy
• Maintained brand integrity through high-impact visual merchandising execution
• Managed KPI tracking and performance reporting
• Stepped into exhibition floor leadership role when required, independently overseeing both retail and exhibition operations during partner absence
• Trained, coached, and developed staff to exceed service and revenue targets

Асистент керівника та Візуальній мерчендайзер

from 08.2022 to 02.2023 (7 months)
Tory Burch, Дистанційно (Роздрібна торгівля)

Vancouver, BC, Canada

Supported leadership operations within a globally recognized luxury fashion brand, ensuring alignment with corporate standards, premium client experience, and revenue growth objectives.
• Partnered with corporate visual and regional leadership to execute global brand strategy, seasonal launches, and luxury merchandising standards while adapting to local
market trends
• Drove sales performance through KPI analysis (UPT, ATV, conversion, retention), floor optimization, and data-driven clienteling initiatives to increase repeat business and
loyalty
• Led and co-managed daily retail operations including staff supervision, scheduling, POS oversight, cash reconciliation, compliance control, and operational reporting
• Delivered structured coaching, onboarding, and performance management to elevate product knowledge, styling expertise, selling techniques, and premium client experience
• Implemented advanced visual merchandising strategies that enhanced product visibility, sell-through rate, and overall brand presentation integrity
• Analyzed commercial trends and store performance metrics to identify growth opportunities and communicate strategic insights to upper management
• Contributed consistently to achieving and exceeding store sales targets within a highly competitive luxury retail environment

Асистент керівника

from 08.2018 to 02.2022 (3 years 7 months)
RA Consulting, Київ (Роздрібна торгівля)

I worked on various accounts in the retail and professional services sectors. My focus was on business development strategy. This strategy included conducting audits for each client, identifying
strengths and opportunities while creating a plan for different elements of their business ranging from business values and objectives. For all my clients I attracted investment opportunities,
acquired new partners, increased sales growth, and fostered company development. Retail department:
• Increased client sales by up to 300% through financial restructuring and growth strategy implementation
• Developed KPI frameworks, performance dashboards, and operational reporting systems
• Conducted comprehensive business audits (operations, branding, financials, CRM systems)
• Designed brand books, SOP manuals, staff training programs, and motivation systems
• Coordinated cross-functional departments (Marketing, Operations, HR, IT, Sales)
• Delivered 30% profit growth through process optimization
• Attracted investment partnerships and expanded business networks
• Implemented CRM automation systems (Bitrix24, 1C) to improve operational efficiency
• Supervised teams of up to 12 project members

Асистент керівника

from 02.2015 to 08.2018 (3 years 7 months)
Al-Futtaim, BEBE, Дистанційно (Роздрібна торгівля)

Dubai, UAE

Managed retail operations in a high-performance UAE market.
• Directed full-spectrum retail operations including sales performance, inventory management, workforce planning, payroll control, compliance, and financial reporting
• Monitored and analyzed KPIs (sales per square foot, UPT, ATV, conversion rate, sell-through, shrinkage) to identify revenue growth opportunities and operational gaps
• Contributed to revenue growth through structured floor strategy, commercial product placement, and customer journey optimization
• Prepared and presented executive-level daily, weekly, and monthly performance reports to senior management
• Managed scheduling and payroll planning to optimize labor cost ratio and operational efficiency
• Led recruitment, onboarding, performance evaluation, and disciplinary processes in compliance with UAE labor standards
• Coordinated cross-functional collaboration with buying, merchandising, logistics, finance, and HR departments
• Implemented visual merchandising strategies aligned with global brand standards while adapting to local market dynamics
• Delivered customer service and merchandising training programs across Dubai locations to elevate brand consistency and service excellence

Директор магазину та регіональній мерчендайзер

from 03.2009 to 11.2014 (5 years 9 months)
Lacoste, Київ (Роздрібна торгівля)

Led store operations and regional merchandising across multiple locations.
• Designed, controlled, and implemented new visual standards, and as a result, constantly increased profits from 30% up to 100% on an ongoing basis. • Analyzed market trends,
customer and staff needs, and stock control that allowed us to increase sales min by 30% and become the best store in terms of UPT, and ATV • Trained and motivated staff, which
led to the creation of a strong and efficient team that showed high performance among all stores
• Implemented an employee recognition program that resulted in improving employee KPI results and loyalty to the company
• Constantly participated in the selection of a new collection and training in Paris, Istanbul, Moscow, and Kyiv
• Successfully managed and supervised all processes in the store, which made it possible to quickly resolve any critical issues
• Professionally mastered and worked with a cash register, the Market + program, 1C, Microsoft Excel/Word, and PowerPoint made all process to be done on time and organized
•Constantly traveling on business trips to control and present merchandising, brings results in sales of up to 20% and more after the visit

Education

Open International University of Human Development "Ukraine", Kyiv, Ukraine

Economic, Київ
Higher, from 2006 to 2010 (4 years)

Knowledge and skills

• Цілеспрямованість
• Комунікабельність
• Відповідальність
• Доброзичливість
• Чесність
• Адаптивність
• MS Excel
• MS Word
• Здатність до навчання
• Організованість
• MS Office
• Користувач 1С

Language proficiencies

English — advanced