Діана

DIANA CHYKHABAKH
AI Automation Architect
Tbilisi, Georgia (Originally Ukraine)
[open contact info](look above in the "contact info" section) | WhatsApp / Telegram: [open contact info](look above in the "contact info" section)

PROFESSIONAL POSITIONING
Designing production-grade AI automation systems that replace manual operations, orchestrate complex
workflows, and enable real-time business execution across CRM, communication, and internal systems.

KEY IMPACT
• Reduced manual operations by up to 90% through AI-driven automation systems
• Designed pipelines processing 300+ leads/month with structured CRM outputs
• Built systems handling 30–50+ daily interactions in real time
• Orchestrated thousands of API calls monthly across integrated systems
• Reduced response time from hours to near real-time via conversational AI

CORE EXPERTISE
• AI Automation Architecture
• Workflow Orchestration (n8n, Zapier)
• API-first System Design
• AI Decision & Execution Systems
• CRM & Business Process Automation
• Multi-system Integrations
• Validation, Fallback & Reliability Layers

PROFESSIONAL EXPERIENCE
AI Automation Consultant
02.2024 – Present
Design and deploy end-to-end AI automation systems for international clients across healthcare, real estate,
e-commerce, and service-based industries.
Key Contributions:
• Designed AI voice automation system for booking workflows
→ Integrated telephony, AI processing, CRM, and internal tools
→ Reduced manual operations by up to 90%
• Built AI-driven lead intake & qualification pipelines
→ Processed 300+ leads/month from forms, chats, and calls
→ Converted unstructured input into structured CRM data
• Developed conversational AI agents (chat & Telegram)
→ Implemented context handling and dynamic routing
→ Reduced response time to near real-time
• Architected API-first automation systems
→ Orchestrated thousands of API calls monthly
→ Connected CRM, communication, and internal systems
• Implemented production-grade reliability layers
→ Validation, fallback logic, memory handling, error control
→ Ensured stable performance beyond demo-level systems
• Built AI decision-making systems
→ Systems determine next actions based on context & business rules
→ Enabled real-time execution across workflows

FEATURED SYSTEMS
AI Voice Booking Assistant (Hospitality)
Stack: Vapi, n8n, OpenAI, Pipedrive, Slack, Gmail, ClickUp
• Handles 30–50+ booking interactions daily
• Processes requests in real time with CRM synchronization
• Automates intake, qualification, and routing
• Reduced manual booking operations by up to 90%
AI Content Automation System (Travel Brand)
Stack: n8n, OpenAI, Google Sheets
• Generates 50–100+ content pieces monthly
• Converts structured campaign data into publish-ready content
• Eliminates manual content workflows
• Ensures consistency and scalability across channels
RAG AI Knowledge & Onboarding Assistant
Stack: n8n, OpenAI (Embeddings + GPT-4), Notion, Google Sheets
• Provides real-time access to internal knowledge
• Reduces repetitive queries by 60–70%
• Speeds up onboarding and training processes

TECH STACK
Core:
n8n, Zapier, OpenAI (GPT-4, Whisper), APIs, Webhooks
AI & Automation:
Claude, Vapi, ElevenLabs
Systems & Tools:
Pipedrive, HubSpot, Slack, ClickUp, Gmail, Google Sheets
Forms & Data:
Typeform, Jotform, Google Forms

PREVIOUS EXPERIENCE
IT Sales Manager — UI Jedi (2020–2023)
Managed full-cycle sales, lead generation, and client relationships for UI/UX services
IT Sales Manager — Malewitch Web Studio (2020)
Handled sales and project scoping with development teams
B2C Sales Manager / Curator — Alex Yanovskiy School (2019–2020)
Converted leads and coordinated cross-functional communication
Affiliate Manager — MaxTopMedia (2018–2019)
Managed partnerships and outreach
EDUCATION
Master’s in Tourism (with honors)
Semen Kuznets Kharkiv National University of Economics
Advanced English Certificate — Michael Gott International
FCE (Cambridge B1)

LANGUAGES
Ukrainian — Native
Russian — Native
English — C1
French — A2

PORTFOLIO
https://diananocodeai.notion.site/Designing-Intelligent-AI-No-Code-Systems-2c22188a788e80819838fcd5eb
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