Микита

Mykyta Poboinyi
Nationality: Ukrainian Date of birth: 07/12/2001

 Phone number: [open contact info](look above in the "contact info" section)  Email address: [open contact info](look above in the "contact info" section)
 Telegram: @Skalmold
 Home: Henuez'ka St 3a 3/601, 65074 Odessa (Ukraine)

WORK EXPERIENCE

 NDA – Chicago, United States

Senior Logistics Technical Support / Team Lead, night shift
[ 17/06/2024 – 19/04/2026 ]
-Leading a small technical support team
-Handling 70-80+ tasks daily while maintaining high quality and meeting deadlines
-Supporting and mentoring team members in complex situations
-Acting as the primary escalation point for complex requests from colleagues and company owners
-Analyzing data to support drivers and the dispatch department
-Planning routes with constraints in mind (FMCSA rules, driving time, fuel stops, driver rest requirements, etc)
-Maintaining strong attention to detail in operational processes
-Demonstrating strong multitasking and prioritization skills

 NDA – Chicago, United States

Logistics Technical Support
[ 30/10/2023 – 06/2024 ]
Main responsibilities:
-Communication with company owners/drivers about the inner problems
-Assisting with data issues with trucks
-Guiding company owners and safety department staff on platform interface usage
-Collaborating with the dispatch department to optimize driver routes

 Wow24/7 – Ukraine

CSR Shared Team
[ 22/05/2023 – 11/11/2023 ]
From May 2023, I was working as a customer support representative in a shared team, providing services on multiple
projects that differ from each other.
For example:
1. Helping people with camper reservations in Iceland and consulting them about different vehicle types.
2. Working on a new start-up project as a crypto wallet support.
3. USA business selling different coding/labeling machines.
I frequently assisted the team lead in resolving challenging situations, edited the database, clarified details with
clients, and trained our team on new materials.
As a result, I often received praise for my contributions as an employee and consistently demonstrated outstanding
performance in my role.
Temporarily performed as team leader while she was on vacation.

Main responsibilities:
-Receiving inbound calls and chats from customers and assisting with technical and non-technical issues
-Help in navigating websites
-Processing information and transferring it to the appropriate department
-Participating in calls with customers to discuss issues, upcoming updates, changing workflow and adding new
features
-Communication with upper management to analyze situations that could raise questions for the customer

Due to the temporary performance of team leader functions, I have experience in:
- Processing and adding information to the team’s knowledge base
- Leading the team on issues that appear
- Creation of spreadsheets and documents for the convenience of the team
- Organizing updates calls and explaining new points using my screen as an example
- Analysis of the situation and conversations with the customer regarding points that were not discussed previously

 TrackEnsure Inc. – Odessa, Ukraine

Technical Support
[ 03/2022 – 01/2023 ]
From March 2022, I worked as a Technical Support in the night shift in the logistics company TrackEnsure Inc. Helped
drivers to solve problems with connection to their trucks. Worked with fleet managers and company owners to
register new trucks in the system.

Main responsibilities:
-Receiving calls from drivers and assisting with connecting to the truck
-Explanation of the cause of the data error and solution
-Communication with owners and fleet managers of companies and assistance in navigating the platform for
registering drivers and trucks

EDUCATION AND TRAINING

General secondary education
Mariupol city lyceum

LANGUAGE SKILLS

Mother tongue(s): Ukrainian | Russian

Other language(s):
English
LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Microsoft Office / Microsoft Word / Microsoft Excel / Microsoft Powerpoint / Google Drive / Google Docs

HOBBIES AND INTERESTS

Cooking, massage, gym and pc games
GENERAL INFORMATION

Briefly about me

My name is Mykyta, and I am currently seeking employment, aiming to apply my unique qualities in providing
exceptional service in any field. My strengths include a high level of empathy, as I am inherently an empathetic
person. I possess strong and rapid analytical abilities, as well, I`m capable of finding solutions in any situation, and,
when necessary, reaching compromises to ensure comfortable cooperation for both parties.

My strong points also include quick adaptation to changes, the ability to swiftly grasp new material, and a well-
developed memory acquired during my education in the medical field. I am stress-resistant and a stable worker,
paying attention to details, which helps me to perform tasks at a high level of quality. I am ready to contribute to
your team and achieve success together!