Anastasiia

Anastasiia Kovtunenko ​ ​ ​ ​ Osiecka 31A, Warsaw, Poland
[open contact info](look above in the "contact info" section) ​ ​ ​ ​ ​ ​ ​ [open contact info](look above in the "contact info" section)

Skills

●​ Attentive, responsible, and reliable.
●​ Communicative, friendly, and non-confrontational.
●​ Diplomatic and stress-resistant.
●​ Open to learning.
●​ Able to analyze and memorize information quickly.
●​ Organizational abilities.

Work Experience

Barista
A Kinder Cup, espresso bar 2024
Victoria, Canada

●​ Handled customer payments, operated the cash register and maintained cash documentation;
●​ Provided high-quality customer service, prepared beverages, and assisted with menu selection;
●​ Maintained cleanliness, sanitation standards, and proper workplace organization;
●​ Participated in opening and closing procedures;
●​ Tracked working hours and calculated wages.

Supervisor 2024-2025
A-Shop, chain of stores. 2023-2024
Dnipro, Ukraine

●​ Handled cash procedures, including opening and closing shifts, cash collection, receiving
goods, and maintaining documentation.
●​ Communicated with customers and provided assistance.
●​ Displayed products (merchandising);
●​ Assigned tasks to junior staff and distributed duties among employees;
●​ Tracked working hours and calculated wages.

Shop Assistant
A-Shop, chain of stores. 2023-2024
Dnipro, Ukraine
●​ Provided customer service and responded to customer inquiries and complaints;
●​ Informed customers about the store’s special offers and promotions;
●​ Maintained order on the sales floor.

Volunteering Experience

Ukrainian Cultural Centre (Ukrainian-Canadian Cultural Society of Vancouver Island)

●​ Assisted with fair preparation.
Languages

●​ English B2-C1.
●​ Ukrainian fluent.
●​ Russian fluent.
●​ Polish A1.

Education

V. N. Karazin Kharkiv National University. 2020-2024
Faculty of International Economic Relations and Kharkiv, Ukraine
Tourism Business.

Specialty
Hospitality, Restaurant Management and Tourism.