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Work experience

Спеціаліст підтримки користувачів

from 08.2020 to 02.2025 (4 years 7 months)
FootballTeam, Дистанційно (IT)

- Process Improvement & Support: Delivered multilingual player
support (EN, PL, RU, UA), maintaining high standards and
professional communication even in challenging situations.
- Fraud Prevention & Analytics: Proactively identified and
prevented hundreds of in-game violations (e.g., excessive clicks,
multi-accounting, credit transfers) by analyzing player activity logs
and detecting suspicious behavior. Investigated and documented
violations, applying penalties or bans based on established rules.
Developed a custom JavaScript sorting script to quickly filter
and cross-reference email addresses, IPs, and login activity —
reduced manual work from hours to seconds.
- Content & Localization: Created, edited, and localized in-game
content (patch notes, announcements, news, system messages)
for EN, PL, RU, UA, ensuring consistency and an engaging style.
Developed creative names and humorous wordplay for in-game
items and events, which enhanced brand personality and player
engagement.
- Collaboration with Development Team: Closely collaborated
with the dev team to identify, reproduce, and report gameplay
issues, leading to faster bug resolution and an enhanced player
experience.
- Community & editorial management: Recruited and
coordinated in-game journalists; reviewed and published articles
in the in-game sports magazine. Actively participated in game
chats as an admin to monitor community behavior, answer
questions and ensure fair play.

Front-end програміст

from 08.2018 to 08.2020 (2 years)
Freelance, Дистанційно (IT)

- Significantly improved front-end performance and maintained web applications using JavaScript.
- Enhanced and optimized existing codebase for better performance and clarity.

Спеціаліст технічної підтримки

from 01.2015 to 08.2018 (3 years 8 months)
Arvato, Дистанційно (IT)

- Handled customer inquiries, complains, billing questions in regards to Google My Business (GMB), and Google Ads.
- Resolved customer questions, concerns, and complaints.
- Contributed to continuous superior customer satisfaction rating by exceeding client expectations for service, product knowledge, efficiency, and professionalism.
- Maintained daily correspondence with customers with professional communication and rapport building.
- Assisted Workflow Leads in monitoring daily TRT (Total Resolution Time) volumes.
- Produced daily reports, monitored attendance, documented cases closed, and feedback

Education

Ivano-Frankivsk National Technical University of Oil and Gaz

Ecology and environmental protection, Ivano-Frankivs’k
Higher, from 1999 to 2004 (5 years)

Knowledge and skills

• Adobe Photoshop
• MS Office
• CSS
• HTML
• JavaScript
• Blender
• PHP

Language proficiencies

• English — above average
• Polish — fluent
• Ukrainian — fluent
• Greek — beginner

Additional information

Denys Marytchak

EMPLOYMENT HISTORY
08.2012 – till now TRANSLIT LLC: Translating documents from Polish to Russian and Ukrainian
09.2011 – 06.2012 Tutor of Russian language: Giving private lectures of Russian
06.2011 – 02.2012 Technical Helpline Consultant, Telekomunikacja Polska S.A.:
Solving problems connected with internet and landline; selling new services
04.2010 – 10.2010 PR and sales specialist, PROIDEA, Krakow:
Promotion of a conference in Russian and Ukrainian. Gained experience:
reaching out to potential cooperation volunteers, business communication
01.2009 – 12.2009 Quantity surveyor, Arcadom Poland Sp. z o.o., Krakow, Bonarka CC:
Calculating the volume of construction elements using DWG TrueView and
Excel, negotiating with subcontractors, segregation of measurement
documentation. Result of work: economized about 300.000 PLN for Arcadom
Poland Sp. z o.o
06.2008 – 12.2008 Assistant, translator, Arcadom Poland Sp. z o.o., Krakow, Bonarka CC:
Polish-English translations of documentation, interpretation at coordination
meetings, writing protocols in English and Polish.

EDUCATION
10.2004 – 12.2007 AGH University of Science and Technology
Faculty of Geology, Geophysics and Environmental Protection
09.2001 – 07.2003 Military Faculty of Ivano-Frankivs’k National Technical University of
Petroleum and Gas (IFNTUNG), Ukraine.
Degree of Fuel Service Specialist
09.1999 – 07.2004 IFNTUNG, Ivano-Frankivs’k, Ukraine
MA in Ecology (language of diploma work exam - English)

COURSES/TRAININGS
05.2002 – 07.2002 Environmental practical training in English. Faculty of Mining Surveying
and Environmental Engineering, UST (AGH), Kraków.
09.2002 Member of a GIS Park program training seminar. IFNTUNG, Ivano-
Frankivs’k, Ukraine.Team leader of the project - Hartmut Müller (Germany),
trainer – main EU GIS-specialist Pentti Ruokokoski (Finland)
06.2007 – 08.2007 Geological practical training in English. Division of Environmental Geology,
Geological Institute of Hungary, Budapest.

COMPUTER SKILLS
Operating Systems: Windows, UNIX-based systems
Software: MS Office, Windows 9x/NT administration, Borland TP 7.0, Adobe
Photoshop, Corel Draw, DWG TrueView
LANGUAGES
Russian: mother tongue
Ukrainian: mother tongue
Polish: fluent
English: upper intermediate
Hungarian: low intermediate

ACTIVITIES/INTERESTS
WebUI courses (Javascript, HTML, CSS) – SoftServe (06.2013-09.2013)
PHP courses (Ivano-Frankivs'k, 03.2013-05.2013)
Activities:
Russian – Hungarian language skills exchange (Krakow, 2009 - 2010)
Hungarian evenings (Krakow, “Deli Bar”, 2009 – 2011)
Interests: Art & origami, foreign languages, Photoshop, break dance