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Work experience

Координатор

from 02.2024 to now (2 years)
Jome, Дистанційно (IT)

- Designed and maintained operational workflows supporting the Buyer Experience and Sales teams.
- Configured and supported Pipedrive CRM, including pipeline stage design, custom fields, workflow automations, and ongoing troubleshooting; performed regular pipeline cleanups and deal redistribution to maintain accuracy and coverage.
- Managed onboarding, registration, and technical setup for key communication platforms.
- Built and troubleshot workflow automations using Zapier and ActivePieces.

Фінансовий консультант

from 09.2020 to 02.2024 (3 years 6 months)
Cloudbeds, Дистанційно (IT)

- Performed account audits, validated invoice accuracy, corrected subscription issues, and supported customers with billing concerns.
- Owned the end-to-end handling of billing disputes and chargebacks, including regular monitoring, evidence submission, and direct communication with customers.
- Handled sensitive and high-impact VIP customer billing requests, ensuring timely resolution, accurate adjustments, and a high standard of customer experience.

Оператор служби підтримки

from 04.2019 to 09.2020 (1 year 6 months)
Cloudbeds, Дистанційно (IT)

Provided technical support to hoteliers using Cloudbeds PMS and Channel Manager:
- troubleshot configuration errors, sync issues, reservation mismatches, and connectivity problems
- interpreted system outputs and logs to diagnose issues involving OTAs, rate mapping, inventory availability, and reservation imports.

Оператор

from 11.2015 to 04.2019 (3 years 6 months)
Кол-центр "Граф", Дистанційно (Телекомунікації, зв'язок)

• Managed high-volume customer interactions (200+ per day), resolving inquiries and payment issues.
• Conducted 50+ outbound calls daily regarding billing, overdue payments, and service issues.
• Processed payments, troubleshot transactions, and provided solutions to account
• Trained new staff in effective communication and listening skills.

Перекладач, викладач англійської мови

from 07.2015 to 10.2015 (4 months)
Потенціал ПЛЮС, Червоноград (Курси іноземних мов, переклади)

Education

Національний університет "Острозька академія"

Факультет романо-германських мов, спеціальність: англійська мова і література, Острог
Higher, from 2010 to 2015 (5 years)

Language proficiencies

• English — advanced
• German — beginner

Additional information

Відповідальна, цілеспрямована, наполеглива, енергійна. Добре працюю як в команді, так і наодинці. Вмію організувати себе та інших у стресових ситуаціях.