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Work experience

Project manager

from 06.2024 to 02.2025 (8 months)
Visa, Київ (Фінанси, банки, страхування)

Providing project management support to Visa clients and processors.Coordinating directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions.
Reporting clients' project accomplishments and deliverables to management on a regular basis.
Managing clients' projects in parallel to product developments and a changing landscape.
Proactively identifying opportunities for process improvement to improve team efficiencies and project delivery to clients.
Building and enhancement of positive working relationships with key Visa client institutions, processors and internal stakeholders.
Preparing and maintaining detailed project plans, status reports, and issues logs, etc.

Customer support representative

from 10.2022 to 10.2023 (1 year)
GetProspect, Київ (IT)

Customer support via chat and email, bug detection and further reporting, holding product demo, writing articles for knowledge base

Customer success/support representative

from 05.2019 to 09.2019 (4 months)
HotelFriend, Київ (IT)

Providing technical assistance to clients under the program in English. Assistance in setting up the system for the client, training to work with the program, connecting the program to OTAs. Search for bugs in the system, their subsequent transfer to the development department.

Writing a knowledge base in English, writing articles after the release of the system for clients, as well as for internal use.

Technical support representative

from 05.2017 to 10.2022 (5 years 5 months)
OtelMS, Київ (IT)

Providing technical assistance to customers on the program. Processing calls, incoming line. Assistance in setting up the system for the client, learning how to use the program, connecting the program to OTAs.
Translations of articles for the site into English.

Оператор

from 10.2016 to 12.2016 (2 months)
Plamencom, Львов (IT)

Consulting clients in Chinese and English, maintaining the correct operation of the system, tracking compliance with deadlines by writers, transferring work to the customer.

Преподаватель английского

from 09.2016 to 10.2016 (1 month)
Пеликан, Бердянск (Образование, наука)

Консультант

from 06.2015 to 08.2015 (2 months)
Первая линия, Бердянск (Розничная торговля)

Общение, консультация клиентов, прием звонков, обработка заказов

Education

КНЛУ

Факультет востоковедения (переводчик китайского), Киев
Higher, from 2012 to 2016 (3 years 9 months)

Additional education and certificates

Бердянская Музыкальная Школа (специальность вокал)

2002 - 2010

Language proficiencies

• English — fluent
• Chinese — advanced

Additional information

Уровень знания китайского языка - сертификат HSK (4) + HSKK (средний)
Опыт работы в сфере письменных переводов (технический перевод, медицинская, экономическая, историческая тематики, публицистический стиль (статьи)). Перевод сайтов на китайский язык.
Преподавание китайского (индивидуально), английского(индивидуально, в группах) языков.
Работа в сфере аутсорсинга.

email: [open contact info](look above in the "contact info" section)