Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2863836/

Work experience

Customer Support Specialist

from 03.2024 to now (1 year 5 months)
MatchPoint, Дистанційно (IT)

- Communication with partners and clients via different channels
- Handling user inquiries
- Managing complaints and disputes
- Guiding users
- Monitoring and moderation
- Technical support
- Feedback collection

Virtual Assistant

from 01.2023 to 07.2023 (6 months)
Origin Bath, Дистанційно (Роздрібна торгівля)

- providing customer support to visitors via chat and e-mail
- product uploads (Shopify)
- general administrative work

Customer Support Manager

from 09.2020 to 12.2022 (2 years 3 months)
Cartoon Portrait, Київ (IT)

- Delivering a comprehensive service to inquiring customers (US market)
- Managing a large number of incoming emails
- Productively communicating with performers to ensure the product meets customers' expectations

English Tutor

from 09.2018 to 08.2019 (11 months)
Kusadasi Halk Egitim Merkezi, Кушадаси (Туреччина) (Education and science)

- Explaining grammar material and ensuring the ability of schoolchildren to use the rules in practice
- Developing conversational skills of students

Proofreader

from 11.2016 to 02.2018 (1 year 3 months)
Netfix, Киев (IT)

- Proofreading of academic works to make them correspond to the topic, grammatical and stylistic requirements and customer's expectations
- Recommending to writers the ways to improve their works

Account Manager

from 04.2014 to 03.2015 (11 months)
Renatus, Запорожье (IT)

- Making reports on product development dynamics
- Team activity monitoring
- Info update in corporate docs
- Researches on set topics
- Managing the process of reviewing games for publishing
- Counting the expenses on projects

Делопроизводитель

from 10.2013 to 04.2014 (6 months)
ООО ПФК "Металлург-Запорожье" (Beauty, fitness, sports)

Секретарь

from 04.2011 to 10.2012 (1 year 6 months)
Хенкель Баутехник (Украина), Херсон (Chemical industry, pharmaceuticals)

- Business trips organization
- Composing and registration of orders
- Preparing bills for payment, their advancement control
- Work with contracts
- Documents' translation

Education

ЗНУ

Факультет иностранной филологии, английский язык и литература, Запорожье
Higher, from 2005 to 2010 (4 years 9 months)

Additional education and certificates

Центр народного образования г. Кушадасы (Турция), Турецкий язык для русскоязычных

2017, 3 месяца; 2018, 3 месяца

Knowledge and skills

• MS Excel
• MS Word
• Internet User

Language proficiencies

• Spanish — average
• Turkish — average
• English — advanced

Additional information

Responsible, honest and attentive to detail candidate.

Passionate about language and delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions.

Willing to work in the comfort of home, applying and constantly delevoping language skills and contributing to team success.