Contact information

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Work experience

Business Analyst & IT Operations Lead

from 01.2020 to now (6 years 2 months)

• Owned performance analytics for 3 hospitality businesses, including dashboards and detailed sales/marketing reports.

• Used data insights to optimize underperforming menu items, resulting in an increase in profit margins.

• Partnered with marketing to analyze campaign data and improve repeat customer rate.

• Directed IT operations across 3 locations (POS, procurement, budgeting),
leading to a 50% faster order processing time.

• Developed staff training modules for tech adoption, reducing support
tickets by 30%.

Planning and Analytics Manager

from 03.2017 to 12.2019 (2 years 10 months)
Mykhailov's Team, Мукачево (Готельно-ресторанний бізнес)

• Built forecasting models that reduced resource waste by during
seasonal peaks.

• Collaborated with cross-functional teams to integrate data into decisionmaking and improve reporting structure.

• Conducted regular ROI analysis for promotional activities.

Reservations/Sales Manager

from 06.2013 to 08.2016 (3 years 3 months)
Hotel "Belle Royalle", Мукачево (Готельно-ресторанний бізнес)

• Increased occupancy year-over-year through proactive B2B,
B2C outreach and pricing analysis.

• Developed and maintained forecasting and reporting tools for daily
operations.

• Resolved customer issues with a 95% satisfaction rate.

Leading Specialist at theDepartment of Scholarly Study of European Integration Problems

from 09.2009 to 09.2012 (3 years)
Transcarpathian State University, Ужгород (Освіта, наука)

• Conducted research and published 8 academic papers on crossborder cooperation and EU integration.

• Participated in international conferences; translated English–
Ukrainian publications.

Education

Transcarpathian State University

International Relations and Affairs, Ужгород
Higher, from 2006 to 2011 (5 years)

Master's Degree
Graduated with Honours

Additional education and certificates

CEFR C1 in EnglishScore Core skills test

2022

Udemy, The Complete SQL Bootcamp: Google From Zero to Hero

2025
Certificate

Knowledge and skills

• Adobe
• Adobe Photoshop
• CorelDRAW
• Drawing
• MS Office
• Windows
• MS Excel
• Користувач 1С
• Написання ТЗ
• Оптимізація бізнес-процесів
• MS Power BI
• Постановка задач
• Управління ІТ-проєктами
• SQL
• PostgreSQL
• Technical support for users
• Користувач BAS ERP
• User Bitrix24
• Bitrix24 settings
• SERVIO
• IikoOffice
• IikoFront
• Syrve
• Trello
• Optimization of business processes
• Google My Business
• Facebook Business Manager

Language proficiencies

• Ukrainian — fluent
• English — advanced
• Czech — beginner
• Slovak — beginner

Additional information

With over two decades of comprehensive experience, I am deeply rooted in the Customer Service, Hospitality, and IT sectors. My journey has been marked by strategic roles spanning from Scholarly Studies on European Integration to Hospitality & Restaurant Management, culminating in a present role focused on Business Analytics and IT for restaurants. Here are the key highlights:

🔹 Management & Leadership: 9+ years in leadership roles, successfully overseeing multiple departments, from Customer Service to IT.

🔹 Customer-centric Approach: Expertise in handling complaints, inquiries, and optimizing the customer experience through data-driven strategies.

🔹 Sales Acumen: 3+ years in B2B & B2C sales (Hospitality Industry). Played instrumental roles in boosting hotel occupancy and devising revenue-maximization strategies.

🔹 Technological Leadership: Managed the IT operations across a group of restaurants, driving significant enhancements in service speed, operational efficiency, and customer experience.

🔹 Linguistic Proficiency: Advanced in English, fluent in Russian, native Ukrainian with basic knowledge of Czech.

🔹 Academic Excellence: Hold a Master’s Degree in International Relations from Transcarpathian State University.

I firmly believe that learning and self-improvement are the engines of excellence. As I continue my professional voyage, I seek opportunities that allow me to fuse my multifaceted experiences, skills, and commitment to drive impactful results.