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Work experience

Information Systems Analyst/Administrator

from 03.2023 to 09.2025 (2 years 7 months)
EU Advisory Mission in Ukraine, Київ (Неприбуткові, благодійні та громадські організації)

Developing software requirements specifications for SharePoint based applications. Preparing product change requests. Providing Second-Tier Help Desk services to mission members for SharePoint related issues. Administering SharePoint sites. Within the framework of projects developed and maintained in the team, preparing RDL statistical reports regarding mission departments’ activities. Liasoning the mission internal customer with an external outsource team on issues and changes to the domestic intranet system. Conducting internal testing of SharePoint solutions. Developing and maintaining user guides for SharePoint solutions.
Tools and technologies: ServicePRO, Microsoft Visio, Microsoft SharePoint (on-premises and cloud-based), Microsoft Azure, Microsoft Power Platform, PowerShell / Windows PowerShell, Report Builder, Enterprise Architect, Microsoft TFS.

Computer Systems Analyst

from 01.2020 to 10.2022 (2 years 10 months)
Regional Gas Company LLC, Київ (Гірнича промисловість)

In agile environment, developing software requirements specifications for components of billing system. Preparing user stories, and product change requests. Designing structure of messages for data exchange between corporate information systems. Managing activities on documenting the backend data model of billing system. Migrating legacy system to a Web platform with a PHP SPA framework.
Tools and technologies: Redmine, Microsoft Office, Enterprise Architect, Microsoft Visual Studio, Microsoft SQL Server, RabbitMQ, ApexSQL Doc, MySQL, Postman, Git, Subversion, PhpStorm, Docker, Microsoft WSL, Symfony.

Technical Writer

from 11.2017 to 12.2019 (2 years 2 months)
NAKIVO, Київ (IT)

Developing and updating user documentation for the company’s data protection product. Developing and maintaining internal API documentation. Identifying product use cases with CRM system for developing the product best practices. Researching the market of business intelligence and big data solutions for developing a functional requirements document.
Tools and technologies: Microsoft Office, Microsoft Visio, Atlassian Jira, Atlassian Confluence, GIMP, Figma, VMware vSphere, Microsoft Hyper-V, Amazon EC2, Microsoft Azure, Postman, Google Protocol Buffers, IntelliJ IDEA, Javadoc, Doxygen, Zoho Desk, Ubuntu.

Computer Systems Analyst

from 09.2016 to 11.2017 (1 year 3 months)
Sitronics Telecom Solutions Ukraine, Київ (IT)

In agile environment, developing software requirements specifications for components of billing systems. Preparing use cases, user stories, acceptance criteria, test methodologies and product change requests.

Tools and technologies: Microsoft Office, Enterprise Architect, Microsoft Visual Studio, Microsoft SharePoint, Microsoft Team Foundation Server.

Computer Systems Analyst

from 06.2013 to 04.2016 (2 years 11 months)
ТМСофт, Київ (IT)

In a number of projects on automation of rail cargo transportation, eliciting requirements and developing vision documents and software requirements specifications, preparing analytical models and prototyping user interfaces, issuing product change requests. Tools and technologies: Microsoft Office, Microsoft Visio, Enterprise Architect, Microsoft Visual Studio, Blend for Visual Studio 2015, Subversion; Bugzilla, Oracle SQL Developer, Composite C1.

Technical Writer / Translation Project Coordinator

from 02.2012 to 02.2013 (1 year)
AUDITDATA UKRAINE LLC, Kyiv (IT)

In an agile environment, creating and updating product user manuals for the company's main audiology products: AuditBase, Strato, and Primus. Planning the documentation process. Coordinating translations of documentation into a range of languages. Participating in product demonstration meetings and presentations for obtaining the knowledge of the products. Implementing single-source multi-targeting authoring, reviewing and translating process in the company, based on MadCap products. Providing technical support for Lingo users on the distributor's side.
Tools and technologies: TeamViewer, VMware, Zeta Resource Editor, Microsoft Office, ABBY Lingvo, Adobe Photoshop, Adobe Illustrator, Microsoft SharePoint, Microsoft Visual SourceSafe, Subversion; Microsoft Team Foundation Server, HTML, CSS, JavaScript, MadCap Flare, MadCap Lingo, MadCap Contributor, Microsoft SQL Server 2008 Express.

Technical Writer / Quality Engineer / Business Analyst

from 03.2002 to 01.2012 (9 years 11 months)
Miratech, Київ (IT)

In a role of Business Analyst, eliciting requirements to a recruitment automation system, prototyping the user interface and preparing the software requirements specification; duration: 6 months.
As Technical Writer, authoring documents in the software development process; participating in verification and validation activities, including development and execution of test cases; preparing quality management statutory documents.
In a the role of Quality Engineer, maintaining the corporate Quality Management System.
Tools and technologies: Microsoft Office with Microsoft FrontPage and Microsoft Office Publisher, Lotus Notes, OpenOffice.org, ForeFront ForeHelp, ABBY Lingvo, Adobe Acrobat, Microsoft Help WorkShop, eHelp RoboHELP, Camtasia Studio; MSDN Library, Eclipse/MyEclipse, Adobe Photoshop, Adobe Illustrator, Adobe Framemaker, GIMP, Visio, Enterprise Architect; Java, Microsoft SharePoint, Microsoft Visual SourceSafe, Subversion, SVN; Microsoft SQL Server, PostgreSQL, Microsoft IIS, Apache HTTP Server, Apache Tomcat, Apache Struts; Rational ClearQuest, Atlassian JIRA, Trac; Genesys Framework.

Technical Editor

from 07.2000 to 11.2001 (1 year 5 months)
JV KEROS-KIEV, Kyiv (IT)

Working in 6-strong Content Group in the framework of www.liverepair.com project. Authoring and reviewing articles for a computer encyclopedia on technical accuracy, integrity and structuring; technical editing a help system for proprietary software. Testing written procedures against software
and hardware. Detailed elaboration of tasks in the team; tasks registration and status reporting. Liaising with other departments and developing document templates acceptable for all sides. Implementing integration of Microsoft editing and version control products for teamwork purposes.

System Administrator

from 03.2000 to 06.2000 (4 months)
FAVOURITE, Київ (Краса, фітнес, спорт)

In the scope of a short-term contract, deploying and configuring the company's local area network, including setting-up primary domain controller (Microsoft Windows 2000 Server). Assisting in deploying third-party applications for working-time accounting and graphical key-cards printing. Initiating the company's Web site.

Software Engineer

from 08.1997 to 03.2000 (2 years 8 months)
BARCO LLC, Київ (IT)

Working as a member of a 10-strong team in a complex project on development of software for barcode devices. Authoring and editing a help system as part of the commercial software package; preparing the user's manual of the proprietary Basic-like programming language in HLP, DOC and PDF formats. Testing the software package: developing stand-alone modules with Microsoft Visual Basic and scripts in the proprietary Basic language, and executing them against the production package. Supporting the Interscan Systèmes' Web site at www.interscan.fr (acquired by zetes.com). Remote administering of corporate users and customers under Microsoft Windows NT and Linux.

Research Engineer

from 02.1990 to 08.1997 (7 years 7 months)
INSTITUTE OF SEMICONDUCTOR PHYSICS, Київ (Освіта, наука)

Investigating electronic and optical properties of semiconductor materials with proprietary computer programs (in Borland Turbo Pascal) and third-party software packages. Participating in preparation of cost estimate documentation of research projects. Played the role of instructor in programming in Fortran on IBM PC computers for a group of students. Total number of publications - 11, including 3 in English periodicals.

Education

NATIONAL TECHNICAL UNIVERSITY OF UKRAINE KPI

Electronics, Kyiv
Higher, from 1978 to 1984 (6 years)

Additional education and certificates

Python for Data Science, AI & Development

2019
Certificate

Fundamentals of Scalable Data Science

2019
Certificate

Advanced Machine Learning and Signal Processing

2019
Certificate

Applied AI with DeepLearning

2020
Certificate

M55238 SharePoint Online for Administrators

2023
Certificate

Automating Administration with PowerShell

2024
Certificate

M55039 Windows PowerShell Scripting and Toolmaking

2024
Certificate

Knowledge and skills

• JDBC
• JSP
• Servlets
• Apache Struts
• MadCap Lingo
• Blend for Visual Studio
• Microsoft Visio
• Office 365
• Knowledge of OOP principles
• Object-oriented design
• Adobe Photoshop
• Bugzilla
• UML
• Rational Unified Process
• Camtasia Studio
• Enterprise Architect
• GIMP
• Microsoft Visual Studio
• MadCap Flare
• Oracle SQL Developer
• Subversion
• Atlassian Jira
• Scrum
• Waterfall
• Microsoft SharePoint
• Technical support for users
• Microsoft Report Builder
• PowerShell
• Microsoft Power Platform
• Azure DevOps
• Requirements analysis
• Requirements management
• Technical writing
• PHP
• GitLab
• Figma
• Redmine
• RabbitMQ
• Postman
• Microsoft WSL
• LibreOffice
• Debian GNU/Linux
• MacOS
• Microsoft Azure
• Microsoft SQL Server
• Software Testing
• MySQL/PostgreSQL
• Google Protocol Buffers
• Doxygen
• ApexSQL Doc

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

Business Analysis: preparing of software requirements specifications; prototyping of user interface. Knowledge of Waterfall and Agile methodologies, UML, and object-oriented design. Acquainted with Enterprise Architect, Blend for Visual Studio, and Microsoft Visio.

Technical writing: authoring of software help systems; preparing of software deployment, administration and API documentation.

Software experience: product localization; basic skills in software development with Java, C#, and PHP; solid skills with graphic tools; expertise in software testing process; skilled in DBMS, Web, and application servers configuration. Microsoft Windows family of operating systems; capable of working under Linux and Mac OS X.

Teamwork experience: Azure DevOps Server (former Microsoft TFS), Microsoft SharePoint Services, Bugzilla, Atlassian Jira, Redmine, Git and Subversion.

Quality assurance: solid skills in verification and validation activities. Working skills in developing and running test cases and preparing test reports. Acquainted with software issue tracking systems. Participated in preparing quality assurance statutory documents and maintaining quality management system in a CMMi certified company.

Languages: solid command of English; basic knowledge of German and French.

Business domains: barcode processing, help desk, banking, telecommunication, computer network security, consumer electronics, software engineering, recruiting, tutoring, workforce management, public sector, audiology, rail cargo
transportation, billing systems, and data protection.