Contact information

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Work experience

Operational Support Specialist

from 10.2023 to 02.2025 (1 year 5 months)
ORS Consulting, Львів (Консалтинг, бухгалтерія, аудит)

Contract Position | ORS Consulting – Norway (Oil & Gas Industrial Risk Management Company)

Prepared primary accounting documentation.
Drafting invoices (Norway).
Logging employee timesheets and ensuring their timely submission (UK).
Issuing call-offs (preparing and managing call-off orders under a framework agreement), which involves:
* Reviewing contract terms and project requirements
* Coordinating with relevant project leaders to confirm call-off details
* Maintaining records of issued call-offs for tracking and auditing purposes
Project budget control.
Coordinating business trips, booking flights, and arranging accommodations (for myself and team members).
Updating employee CVs.

IT responsibilities included:
* Cyber security assistance (managing more than 55 corporate devices in Intune at a basic level).
* Microsoft troubleshooting: addressing hardware and software issues, ensuring smooth operations.
* License management.
* Testing and preparing program guides according to implementation changes.
* Granting and monitoring access to project documentation.

QA engineer

from 12.2021 to 06.2023 (1 year 7 months)
Ericsson, Львів (IT)

QA Engineer in companies:
Ericsson (Ukraine, remote) - 3 months
LG Sonic (Greece, remote, part time) - 2 months;
Logivations (Germany, remote) - 1,3 year;

Community manager

from 07.2017 to 03.2019 (1 year 9 months)
‘Startup Depot’| Incubator & Coworking, Львів (IT)

• Office space representation and additional services.
• Coordinating the reconstruction of an area of 600 square meters.
• Maintaining financial and documentary reporting for a grant project funded by Polish AID.
• Staff recruitment and conducting interviews.
• Experienced in arranging everyday operational activities for an office of 120 people.
• Experience in organizing joint events to foster resident communication.
• All duties from the previous role as Senior Office Manager.

Senior Office Manager

from 02.2017 to 04.2017 (3 months)
American IT company “CoreValue Services”, Львів (IT)

•Maintaining internal attendance system
•Organizing and leading on-board process for new employees, adaptation
•Informing company employees about the changes, procedures
•Managed full office lifecycle (coordinated supplies, cooperated with vendors, supervised service staff)
•Recording office expenditure and managing the budget
•Improved administrative procedures (reception workflow, corporate discounts)
•Keeping in- and outgoing documentation
•Supported business trip procedures
•Arranging clients’ visits
•Holding of inner corporate events and parties
•Experienced in arranging everyday operational activities for an office of 50-150 people.
•Ability to solve logistic and supply tasks.
•Proactive and preventive approach.

Адміністратор

from 07.2015 to 09.2016 (1 year 3 months)
English school ‘Speak’, Львів (Освіта, наука)

•Liaising with clients, partners, and internal teams.
•Document preparation and management.
•Managed local corporate events
•I was a secret student in the selection of teachers at the school 'Speak'
•Worked with social networks, CRM, Trello, Google drive

Education

Lviv National University of Ivan Franko

Physical. specialization – ‘Experimental physics’, Львів
Higher, from 2010 to 2016 (6 years)

ACHIEVEMENT
Was awarded the 4388 ₴ Regional State Administration award for outstanding academic achievement among students of higher educational institutions III-IV accreditation levels in 2014.

Additional education and certificates

Lviv Bisuness Club, ‘Secrets identify the needs and requests of customers’

2016, 1 day

Lviv Bisuness Club, ‘Successful marketing in social networks. How to sell through facebook’

2016, 1 day

Online course from Orest Zub: ‘How to earn online in crisis’, ‘Consumer Protection’, ‘Time management’

2014 – 2015

HTML & CSS

October 2021
Certificate

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• Internet User
• MS PowerPoint
• Management skills
• PDF
• Supply Management
• Strategic planning

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

SUMMARY OF QUALIFICATIONS
Hello,
I am Ivanna.
My level of English is Upper-Intermediate.

I have up to 2 years as a QA Engineer in IT, and 3 years as an administrator/community manager. This experience gives me a fast adaptation and will help to provide high-quality services.
Different tasks, 30% execution, and 70% management are the balance of my workflow. I believe my job is to make sure our customers realize the full value of the product. That means exponential returns, successful digital transformations, and quick time-to-value.

I am a proactive, self-organized, positive team member, and ready for a new challenge.


OTHER WORK EXPERIENCE
•Tutor of physics and mathematics, 2013 – 2016

•Teacher of physics, Sep – Oct 2013.
Secondary school 28, Lviv, Ukraine

•Practice in Ivan Franko National University of Lviv, July 2013.
Training and evaluation practices in admissions to Ivan Franko
National University of Lviv.
Responsibilities: documents review and registration in YEDEBO
applicant.

•Volunteer: riding and salsa instructor, July 2013.
Plast - National Scout Organization of Ukraine

•Recharge mobile accounts, summer 2009

INTERESTS
•Sports: pilates, riding. Latin-American dances: salsa, bachata
•Psychology, Philosophy
•Hand-made, interior design