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Work experience

Senior Specialist Survey Programming and Data

from 02.2020 to 12.2024 (4 years 10 months)
Mfour mobile research, Дистанційно (IT)

Designed, programmed, and tested online surveys and data collection instruments using survey software platforms such as Qualtrics, Surveys On The Go.
Collaborated with research teams and clients to understand survey requirements, objectives, and target audience.
Developed survey logic, branching, skip patterns, and validation rules to ensure data integrity and accuracy.
Programmed custom Python scripts to implement complex survey features and functionalities.
Conducted quality assurance (QA) testing to identify and resolve issues related to survey functionality, usability, and compatibility across devices and browsers.
Data QA via SPSS.

Product Manager/Market Analyst

from 08.2018 to 02.2020 (1 year 6 months)
Platinum Services LTD, Kyiv (Телекомунікації, зв'язок)

Responsibilities:
- Assessment of potential swap deals
- Control of swap deals execution
- Post-analysis of profitability and providing results of this analysis/recommendations.
- Search for alternatives for the routing map.
- Analysis of market rates for all voice products
- Evaluation of Special offers from the partners
- Exploring possibilities for development of new and updating existing destinations, products, etc.
- Price list formation.
- Monthly/quarterly/yearly reporting.

Achievements:
- Successful development of new products/destinations
- Swap deals execution with big Telecom companies
- Routine processes/tasks optimization

Quality control and Panel clerk for Ireland and Sweden

from 05.2017 to 08.2018 (1 year 3 months)
AC Nielsen, Киев (Исследование, аудит)

I was granted simply excellent award for implementing new survey for providing better feedback from participants.
Participating in internal audit for Ukraine's market;
Contribute to team effort by accomplishing related results as needed;
Everyday data delivery to the Sweden client;
Searching issues in daily data;
Opening work orders for local technician's teams based on daily analysis for Ireland and Sweden;
Preparing weekly, daily reports for local managers;
Conducting weekly conference-calls for determining trends;
Maintaining the required data quality.

Analyst

from 10.2015 to 05.2017 (1 year 7 months)
Alfa Bank Ukraine, Kiev (Finance, banking, and insurance)

Writing SQL queries and constructing reports via Oracle BI 11g.
Creating analyzis and dashboards in Oracle BI 11g for other departments,
Implementing motivation reports for employees of contact center,
Planning the workload of bank's contact center,
Designing several scenarios of contact center's workload,
Maintaining contact center's KPI via Teleopti WFM and Oracle BI,
Analyzing reports and providing feedbacks for managers,
Sending SMS notifications to the Bank's clients.

Senior specialst in corporate customer support

from 02.2015 to 09.2015 (7 months)
Alfa Bank Ukraine, Киев (Finance, banking, and insurance)

Creating accounts for corporate clients in the bank system iFobs;
Connecting accounts of legal entities to the bank system iFobs;
Activation SMS and E-mail notifications services in iFobs;
Creating users and setting appropriate rights in the bank system iFobs;
Consulting and support of corporate clients;
Testing new versions of bank iFobs system;
Writing instructions for users of Fobs system;

Customer service specialist

from 02.2014 to 09.2014 (7 months)
Delta Bank, Киев (Finance, banking, and insurance)

- Providing customer support and consulting about bank's products;
- Preparing and sending client's documents to the insurance company for termination insurance contracts;
- Maintaining registry of sent documents to the insurance company;
- Setting limits on credit cards;

Banking products service specialist

from 01.2013 to 01.2014 (1 year)
Alfa Bank Ukraine, Киев (Finance, banking, and insurance)

-Blocking and unblocking credit cards;
-Analyzing of payments on card accounts;
-Changing daily limits on credit cards;
-Providing written answers to client requests;
-Consulting clients about credit cards service;
-Activation of credit cards.

Education

Kiev National Economic University

International Financial Management, Киев
Higher, from 2011 to 2012 (8 months)

Kiev National Economic University

International Economy and Management, Киев
Higher, from 2007 to 2011 (3 years 8 months)

Additional education and certificates

Language courses "Intensive"

2006 - 2007, 18 months

Sololearn, cerificates in SQL, Python 3, Javascript, HTML5

8 months

Certificate in Google Analytics for beginners

22.04.2017

Knowledge and skills

• MS Excel
• MS Word
• 1С
• MS PowerPoint
• MS Office
• MS Outlook
• IS-Card
• Oracle Siebel CRM
• SQL
• Поисковые системы
• UPC online
• Oracle Database
• Администрирование
• BASIC
• MS Power BI
• АБС Б2
• iFOBS
• Oracle BI
• АБС
• Administration
• CSS
• HTML
• JavaScript
• MySQL
• Programming
• Python

Language proficiencies

• Ukrainian — fluent
• English — above average
• Russian — fluent

References

• Паскал Максим Иванович

  Паскал Максим Иванович

  Начальник отдела каналов сопровождения, Альфа Банк

  Contact details are hidden

• Коваль Иван Валериевич

  Коваль Иван Валериевич

  Начальник отдела, Альфа Банк

  Contact details are hidden

• Dennis Kim

  Dennis Kim

  Operations Manager, MFour Mobile Research

  Contact details are hidden