Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3786097/

Work experience

Coordinator

from 07.2022 to now (3 years 1 month)
Front Desk Helpers, Дистанційно (Медицина, охорона здоров'я, аптеки)

Coordinator in a New York Homecare Agency
Control home health aides on their visits to patients in CRM system.
- Talk to patients and home attendants over the phone to assist in resolving any questions they have.
- Communicate with hospitals, adult daycare centers, rehab centers, and patients' relatives.
- Contact insurance plans for overtime approval, authorization prolongations, and advice in case of various situations.
- Search for home attendants in database for replacements in case of sick leaves, days off, vacations, and refusals.
- Work in CRM system to set up the schedules, visits, new home attendants, and shift changes.
- Prepare reports and communication notes about any changes in the patient’s schedule or health conditions.

Support engineer

from 03.2021 to 06.2022 (1 year 3 months)
Ciklum, Львів (IT)

Manage service desk system tickets.
Respond to customers’ request in quick and efficient manner through chats and emails.
Understand and analyze customer's ’ problem find appropriate and acceptable solutions in one touch.

Customer support

from 01.2021 to 03.2021 (2 months)
DartStage agency, Львів (Design)

Customer support for new clients and existing users via email and phone calls regarding web design of their properties for sale.

English language teacher

from 09.2020 to 12.2020 (3 months)
National University, Lviv (Education and science)

Planning, preparing and delivering lessons.
Preparing teaching materials.

Interpreter

from 05.2018 to 05.2018 (less than a month)
Pedagogical University, Drogobych (Education and science)

Translation and interpretation of lectures from English language to Ukrainian.

Office manager, sales manager, logistics manager, customer support

from 04.2017 to 07.2022 (5 years 3 months)
Happy Sky Cleaning, Full-time (Послуги для населення та бізнесу)

Booking a cleaning service for american clients in Chicago and surrounding areas and providing price information; acception of payments, customer support, crew support, logistics dispatcher.

Translator

from 02.2017 to 10.2017 (8 months)
Merrige agency Prima, Part-time (Online communication)

Customer support, translation of letters from Russian to English, grammar correction.

Translator and interpreter for tourists from USA

from 10.2016 to 11.2016 (1 month)
Pedagogical University, Drogobych (Education and science)

Interpretation and translation for foreign tourists.

Education

Lviv National University of Ivan Franko

Foreign languages and literature, English language teacher, Lviv
Higher, from 2019 to 2020 (1 year)

Teacher of English and foreign literature

Drogobych State Pedagogical University of Ivan Franko

Foreign languages, translator and interpreter, Drogobych
Higher, from 2015 to 2019 (3 years 9 months)

Translator and interpreter (English)

Knowledge and skills

• MS Excel
• MS Word
• PC User
• MS PowerPoint
• Jira
• Confluence

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent

Additional information

I am seeking a position, where I can use my skills and English knowledge. I like teamwork and I have a good experience in working with foreign customers. I am
well-organised , responsible,easy-going and sociable.