Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3786097/

Work experience

Coordinator

from 07.2022 to now (3 years 10 months)
Front Desk Helpers, Дистанційно (Медицина, охорона здоров'я, аптеки)

Coordinator/Case Manager in a New York Homecare Agency
Manage a portfolio of 115+ active patients, coordinating schedules and visits of home health aides using CRM systems.
Handle communication with aides, patients and patients’ relatives, hospitals ensuring timely resolution of issues.
- Contact insurance plans for overtime approval, authorization prolongations, and advice in case of various situations.
- Search for home attendants in database for replacements in case of sick leaves, days off, vacations, and refusals.
- Work in CRM system to set up the schedules, visits, new home attendants, and shift changes.
- Prepare detailed reports and communication notes on patient schedule changes and health condition updates.
-Nominated twice for Employee of the Month based on performance, reliability, and quality of service delivery.

Support engineer

from 03.2021 to 06.2022 (1 year 4 months)
Ciklum, Львів (IT)

Managed service desk system tickets and responded to customers’ request in quick and efficient manner through chats and emails.
Analyzed and troubleshot technical problems, improving customer satisfaction and ticket closure time.

Customer support

from 01.2021 to 03.2021 (3 months)
DartStage agency, Львів (Design)

Customer support for new clients and existing users via email and phone calls regarding web design of their properties for sale.

English language teacher

from 09.2020 to 12.2020 (4 months)
National University, Lviv (Education and science)

Planning, preparing and delivering lessons.
Preparing teaching materials.

Interpreter

from 05.2018 to 05.2018 (less than a month)
Pedagogical University, Drogobych (Education and science)

Translation and interpretation of lectures from English language to Ukrainian.

Office manager, sales manager, logistics manager, customer support

from 04.2017 to 07.2022 (5 years 4 months)
Happy Sky Cleaning, Full-time (Послуги для населення та бізнесу)

Coordinated service bookings, payments, and crew logistics for residential and commercial clients in Chicago and surrounding areas.
Managed client inquiries and resolved issues efficiently, maintaining high customer satisfaction and timely service delivery.

Translator and interpreter for tourists from USA

from 10.2016 to 11.2016 (2 months)
Pedagogical University, Drogobych (Education and science)

Interpretation and translation for foreign tourists.

Education

Lviv National University of Ivan Franko

Foreign languages and literature, English language teacher, Lviv
Higher, from 2019 to 2020 (1 year)

Teacher of English and foreign literature

Drogobych State Pedagogical University of Ivan Franko

Foreign languages, translator and interpreter, Drogobych
Higher, from 2015 to 2019 (4 years)

Translator and interpreter (English)

Knowledge and skills

• MS Word
• User Bitrix24
• MS Excel
• PC User
• MS PowerPoint
• Jira
• Confluence

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

Skilled in scheduling, workflow optimization, and issue resolution to maintain high-quality service. Experienced in coordinating and communicating effectively with multiple teams, medical facilities, and clients. Highly organized, responsible, and adaptable.