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Work experience

Спеціаліст Service Desk

from 10.2024 to now (1 year 4 months)
Glanbia, Дистанційно (IT)

location : Ireland
Successfully resolved over 200 tickets within SLA in 3 months of work.
Reduced ticket resolution time by 25% by optimizing the diagnostic process.
Managed user accounts and permissions in Active Directory and Azure AD.
Administered Microsoft 365, including user onboarding/offboarding, troubleshooting, and license management.
Provided Level 1 technical support to end-users, addressing hardware, software, and network-related issues.
Successfully resolved 99% of tickets within SLA timelines, increasing team KPIs.

Technical support specialist

from 07.2024 to 10.2024 (4 months)
JobCare, Дистанційно (IT)

July 2024 - October 2024 IT Support Assistant Jobcare, Dublin, Ireland
Optimized Microsoft 365 configurations, reducing user issues by 50%
Managed and maintained IT inventory for 50+ devices, ensuring 100% hardware availability.
Reduced the issue resolution time by 20% through streamlining troubleshooting processes.
Successfully on-boarded and trained 20+ new employees, ensuring smooth access to IT systems and tools

IT Engineer

from 11.2018 to 12.2021 (3 years 2 months)
AB Soft, Одеса (IT)

My responsibility includes:

Support for Linux and Microsoft software and MS Windows infrastructure.

Maintaining the health of the local network.

Consultation and installation of new user jobs.

Diagnostics and repair of workstations, installation, and configuration of OS, office suite, and other software.

Remote support and user consultation.

Maintenance of office peripherals.

Junior System Administrator

from 01.2018 to 07.2018 (7 months)
Hosting.ua, Одеса (IT)

(Consulting and technical support for clients on the use of hosting services)/

Assembly, installation, and configuration of servers;

Installation of operating systems.Monitoring of servers;

Installation and basic configuration of Apache/Nginx;

MySQL installation and basic configuration;

Installation and basic configuration of PHP;

Installation and basic configuration of ProFTPD;

Basic experience with CPanel, ISPmanager, and DirectAdmin control panels; Working with CSF firewalls; Transferring user sites, eliminating site errors;

Education

Odesa National Polytechnic University

Information Security Systems, Одеса
Higher, from 2012 to 2017 (5 years)

Additional education and certificates

Hillel IT School Java elementary course

02/2021 - 06/2021
Certificate

Coursera "Google Cybersecurity"

2023
Certificate

CompTIA A+

2023
Certificate

CompTIA Network+

2024
Certificate

CompTIA Server+

2024
Certificate

AWS Cloud Practitioner

2025
Certificate

CompTIA Linux+

2025
Certificate

Knowledge and skills

• Docker
• Користувач ОС Linux
• MySQL
• AWS
• BASH
• Git
• Terraform
• VMware
• Kubernetes
• Організованість

Language proficiencies

English — above average

Additional information

System administration: Linux OS (Debian/Centos) , WindowsDesktop / Windows Server / Mac OS

Basic PXE experience

Basic experience with LDAP

Basic experience with Workspace ONE

Basic experience with Microsoft Office 365

Basic knowledge of programming languages: Bash, Python, Golang, Java, MySQL, (HTML, CSS), and basic knowledge of Git.

Basic knowledge of construction and operation of networks based on protocols of the TCP/IP family.

Understanding the principles of operation of services, Apache, SMTP, SSH, DNS, FTP, MySQL, and POP3;

Basic knowledge of DHCP, and NAT.

Basic knowledge of CMS Joomla, WP, Drupal, and OpenCart.