Charles

Dispatcher (Customer service)

Considering positions:
Dispatcher (Customer service), Coordinator, Sales manager, Customer support representative, Sales representative
Employment type:
full-time, part-time
Age:
31 years
City of residence:
Ivano-Frankivsk
Ready to work:
Ivano-Frankivsk, Lviv, Remote

Contact information

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Work experience

Лікар загальної практики

from 03.2021 to now (5 years 2 months)
Zankli Medical Services, Remote (Medicine, pharmacy)

I work as a remote-healthcare practitioner where I consult with patients online and prescribe medications and tests as needed.
I also follow-up with insurance companies to ensure the services are paid for and are covered by the patients' insurance plans.

Call-centre operator

from 03.2017 to 10.2018 (1 year 8 months)
Bridge Logistics, Ivano-Frankivsk (Telecommunications and networking)

I was responding for sourcing for available loads and also looking for available trucks to haul these loads .I was also responsible for resolving complaints and enquiries from individuals and companies alike.

Customer service representative

from 01.2016 to 12.2020 (5 years)
ATT, Remote (IT)

I was responsible for answering calls and helping users troubleshoot issues related to their network signals, hardware and software related-issues. I was also responsible for training new intakes and replying messages via the in-chat feature.

Education

Ivano-Frankivsk National Medical University

Medicine and Surgery, Ivano-Frankivsk
Higher, from 2013 to 2019 (6 years)

I have a medical diploma .

Additional education and certificates

2009, 12 months

Knowledge and skills

  • Communicability
  • Adaptability
  • Honesty
  • Making outgoing calls
  • Educability
  • Conflict-free
  • Goodwill
  • Receiving incoming calls
  • Concentration
  • Good diction
  • Processing hot applications
  • Cold sales
  • Handling objections
  • Discipline
  • Warm sales

Language proficiencies

  • English — fluent
  • Ukrainian — average

Additional information

I am a Nigerian who lives in Ukraine legally. I’m not a student and I’m ready to relocate for better job opportunities. I'm most proficient in English language because it is the lingua franca in my country (The nationally spoken language) . I am friendly, hardworking, respectful, and I do not neglect my duties. I keep my promises.

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