Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3878594/

Work experience

Customer support manager

from 05.2015 to 12.2015 (8 months)
addsalesforce, Харьков (IT)

Install, support, troubleshoot software, hardware and basic network issues
Provide general computer support to new or existing clients in chat, via tickets, call back clients if necessary.Log all remote sessions received and prioritize issues on a daily basis.Provide outstanding customer service on every contact.

Education

ХНУ им. В. Н. Каразина

Иностранных языков, филология, переводчик-учитель немецкого, английского и литературы, Харьков
Higher, from 2015 to 2017 (2 years)

ХНУ им. В. Н. Каразина

Иностранных языков, филология, переводчик-учитель немецкого, английского и литературы, Харьков
Higher, from 2011 to 2015 (4 years)

Additional education and certificates

Coursera, social psychology

2016-2017,6 months

coursera, client requirements

2016, 2 months

Codecacademy, html+css

2016-2017,6 months

Codecacademy, java script

2016-2017,6 months

Knowledge and skills

• MS Word
• MS Excel
• MS PowerPoint
• MS Office
• CSS
• HTML
• JavaScript
• Technical support
• Management of social networks
• Ведение социальных сетей
• Техническая поддержка

Language proficiencies

• English — advanced
• German — advanced
• Ukrainian — fluent