Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4136433/

Work experience

Community manager

from 08.2024 to 12.2024 (4 months)
The D, Дистанційно (Маркетинг, реклама, PR)

•Communicate with members via emails, messages
•Promote events and activities through social media and other channels
•Create engaging content for social media and the website.
•Handle member inquiries, feedback, and concerns.
•Develop and implement effective communication strategies.

Direct-менеджер

from 01.2024 to 07.2024 (6 months)
Ocean Shoes, Дистанційно (Роздрібна торгівля)

• Respond promptly to inquiries in comments and direct messages.
•Provide detailed information about the products, pricing, shipping, and return policies.
•Build trust by being transparent and professional in all communication
•Use personalized messages or offers to connect with potential and existing clients.
•Encourage customer loyalty through discounts, promo codes, and special deals for followers

Адміністратор салону краси в Direct

from 09.2022 to 06.2023 (9 months)
Instagram, Киев (Краса, фітнес, спорт)

Communication with customers
CRM
Sallying cosmetics
Work closely with client’s reviews and complaints

SMM- manager салону краси

from 01.2022 to 09.2022 (8 months)
Instagram, Дистанційно (Краса, фітнес, спорт)

• Planning and developing social media campaigns
• Posting content in accounts
• Communication with clients
• Engaging with partners on different channels
• Working with marketing department to develop marketing strategies
• Participation in the development of the event plan, as well as in the
preparation and promotion of a particular event in social channels
• Participation in the development of strategy and promotion in social networks

Education

КНТЕУ

Менеджмент отельно-ресторанного бизнеса, Киев
Higher, from 2016 to 2020 (3 years 9 months)

Additional education and certificates

Brow Artist

2018, 4 дня

Тренинг по работе с клиентами

2020, 2 дня

Тренинг по продажам

2019, 1 день

Тренинг по работе с конфликтами

2020, 1 день

Knowledge and skills

• Adobe Photoshop
• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• Canva
• Figma
• 1С
• Графические редакторы
• MS Outlook
• Битрикс24
• CRM
• Вождение авто
• MS Teams
• OneDrive
• SharePoint

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner

Additional information

• Strong writing skills (for posts, short stories, comments)
• Creative thinking
• Analytical skills and attention to detail
• Experience in opening online cosmetics store;
• Knowledge of the basic mechanics of promotion in social networks • Team working skills
• Able to work independently and in a team
• An ability to think strategically and come up with campaigns
• Experience in a similar position and like a direct-manager
• Experience in IT