Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4244038/

Work experience

Business Assistant / Virtual Assistant

from 04.2023 to now (2 years 10 months)
SMC, Remote (Medicine, pharmacy)

Responsibilities
Managed executive calendars, scheduled meetings, and monitored daily priorities
Responded to emails and messages across multiple platforms (Email, Slack, Telegram)
Created and tracked tasks using task-management tools (ClickUp-style workflows)
Wrote clear meeting summaries and followed up on action points
Coordinated with cross-functional teams including marketing and operations
Ensured deadlines were met and priorities remained aligned with business goals
Supported executives with reminders, travel coordination, and personal instructions
Managed patient scheduling, appointment coordination, and follow-ups
Handled electronic medical records (EMR/EHR) and ensured accurate documentation
Assisted with medical billing, coding, and insurance verification
Responded to patient inquiries via phone, email, and patient portals
Prepared medical reports, referral letters, and clinical documentation
Supported physicians with administrative and clinical tasks remotely
Ensured HIPAA compliance and patient data confidentiality

Achievements
Improved clinic workflow efficiency and reduced administrative workload for providers
Maintained high accuracy in medical documentation and patient records
Enhanced patient satisfaction through timely communication and support
Reduced appointment no-shows through effective follow-up systems
Successfully supported multiple healthcare providers remotely

Intern doctor

from 07.2022 to 07.2023 (1 year)
Sabo Oke Medical Center, Remote (Medicine, pharmacy)

Conducted patient assessments, including medical histories and physical examinations, to support accurate diagnoses and treatment plans.
•Monitored patients’ conditions, reported changes to senior medical staff, and provided basic treatments under supervision.
•Maintained detailed and accurate patient records, including progress notes, discharge summaries, and referrals.

Marketing manager I Sales manager

from 11.2019 to 08.2020 (10 months)
Big FX | Dnipro, Ukraine, Dnipro (Finance, banking, and insurance)

Maintained regular communication with clients to assess satisfaction and
promote new offerings.
• Developed new business by networking with valuable customers and presenting
latest merchandise.
• Managed business development initiatives to increase revenue through
impactful customer relationships and benefit-oriented presentations.

Marketing Manager | Sales Assistant

from 02.2018 to 05.2019 (1 year 4 months)
Century debt relief, Днепр (Днепропетровск) (Finance, banking, and insurance)

• Utilized cold calling techniques to offer debt relief programs to clients.
• Successfully resolved complex collection cases and negotiated repayment plans
to reduce debt recovery time.
• Handled outbound calls in a call center environment, conveying account
information and obtaining payments

Education

DMI I Dnipro Medical Institute

Doctor of Medicine, Днепр (Днепропетровск)
Higher, from 2015 to 2022 (7 years)

Obtained a Professional qualification Doctor of medicine

Additional education and certificates

Basic Life Support, Florence academy

03/2023

FOUNDATIONS TRAINING VIRTUAL ASSISTANCE PRACTICES, STELLARSTAFF

6 months
Certificate

Knowledge and skills

• MS Office
• Internet User
• Conflict-free
• Active sales
• Direct sales
• Management of CRM
• Effective communication
• Leadership
• Project management
• Critical thinking
• Cold sales
• Sales forecasting
• Google Sheets
• Accounting management
• Educability
• Handling objections
• Honesty
• Attentiveness
• Responsibility
• Adaptability
• Discipline
• Executive support

Language proficiencies

• English — fluent
• Azerbaijani — beginner

References

Dr John

Dr John

Business Assistant / Virtual Assistant, SMC