Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4547389/

Work experience

Customer support representative

from 05.2025 to 08.2025 (3 months)
Techvill App, Remote (Public and business services)

-Handled inbound calls and scheduled appointments using ServiceTitan. -Dispatched technicians efficiently and updated customers on service status.
-Managed customer data and job orders in CRM and tracked calls via CallRail.
-Coordinated with field techs and resolved customer issues promptly. -Ensured smooth daily operations and high customer satisfaction.

Dispatcher assistant

from 08.2024 to 12.2024 (4 months)
SPV Logistics, Remote (Transportation and logistics)

1.Updating and Tracking Shipments: Real-time updates on shipment status and accurate record-keeping. truck stop.
2.Customer Interaction: Swiftly handling inquiries and providing updates via email and calls.
3.Coordination: Scheduling deliveries and communicating with drivers and warehouse staff for efficiency.
4.Document Management: Organizing shipment documents and ensuring compliance.( POD, Invoice, Bill of Lading.
5.Problem Solving: Resolving shipment issues to minimize disruptions.
6.Reporting, Compiling daily or weekly shipping reports for management.

English teacher

from 01.2024 to now (1 year 7 months)
Green country, Kyiv (Education and science)

Logistics Broker manager/customer support

from 09.2023 to 08.2024 (11 months)
Prosmart movers USA, Other countries (Transportation and logistics)

- Coordinate and optimize emails and calls between the broker agents and the moving company via ring central, google voice and gmail
- Communicate with drivers to provide instructions, track shipments, and address issues.
- Complaint resolution with customers on poor service or damaged and missing items after dispatch.
- Coordinated ecient communication between customers and dispatch team for better services.
-Broker Sales analysis compilation as well as sourcing for new brokers from the load board.
- Utilize transportation management systems to update records and monitor delivery progress and quality assurance feedback.
- Collaborate with warehouses and clients to resolve logistical challenges.
-worked with different CRMs the movingboard and xpromover.

Customer support representative

from 02.2022 to 03.2023 (1 year 1 month)
Melbul, Kyiv (IT)

Memorised all the company products and services, products and special oers for eective marketing and ensured customer satisfaction provided basic platform and technical support for clients on a wide range of company services and resolved issues at 70% success rate.
Remained calm and courteous even during moments of customer service

Dispatcher logistics

from 06.2019 to 02.2021 (1 year 8 months)
D4 Logistics Services, Kyiv (Transportation and logistics)

Managed truck schedules and routes for efficient transportation operations
- Ensured compliance with safety regulations and company policy.
- Implemented process improvements, enhancing dispatch efficiency by 20%.

Teacher

from 12.2017 to now (7 years 8 months)
speakwell, Киев (Education and science)

Several clients that speak good English and passed the first level of English competence examination. Groomed students for ILETS EXAM.
Кілька клієнтів, які добре володіють англійською мовою та пройшли перший рівень вивчення англійської мови. Управонені студенти для IELTS EXAM.

Knowledge and skills

• Teaching, good conversationalist,russian language, patience
• Organizational skills
• Attention to detail
• Problem-solving abil
• Punctuality
• Confidence
• Google Meet
• Communicability
• Zoom classes
• Sales and negotiations
• Adaptability
• Teaching for children and teenagers
• Quizlet
• Conducting individual classes
• Truckstop
• CRM
• Load tracking
• Live tracking
• Email Handling
• Chat and call management
• Client support

Language proficiencies

• English — fluent
• Russian — average