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Work experience

Monitoring Team Supervisor

from 11.2023 to now (2 years 4 months)
Gambling, Львів (IT)

Monitoring Team Supervisor
- Evaluation and analysis of team performance results.
- Development of strategies to achieve goals.
- Resolution of conflicts and misunderstandings.
- Onboarding and training of new employees.
- Task allocation and responsibility definition.
- Analysis of root causes of negative situations and prevention strategies for the future.
- Implementation of initiatives to improve efficiency and work quality.
- Monitoring of financial transactions.
- Technical support for processing operations.
- Method switching.
- Communication with providers in Ukrainian and English.
- Configuration of payment methods.
- Proficiency in Grafana and Prometheus: creation of graphs, implementation of alerts, analysis of - data from various dashboards.
- Work in Jira: creation of Business Intelligence (BI) tasks and management until closure.
- Proficient in Excel, Word, and Access.

Monitoring specialist

from 11.2021 to 11.2023 (2 years)
Gambling, Дистанційно (IT)

- Monitoring financial operations.
- Technical support for processing.
- Managed the transition of payment methods.
- Communication with providers in Ukrainian and English.
- Configuration of payment methods.
Working with Grafana, Prometheus: creating graphs, setting up alerts, analyzing data from various dashboards.
- Working in Jira: Request for creating BI and managing them to closure.
- Working with Excel/online Exel,Word, Access.

Customer service specialist

from 04.2020 to 04.2021 (1 year)
ШвидкоГроші, Львів (Фінанси, банки, страхування)

Issuing, accepting payments, and extending loans. Since December 2020 - branch manager: archiving, sending documents, agreements with contractors, finding advertising spots, document flow control, managing the branch staff schedule, and planning improvements in customer engagement..

Оператор

from 08.2019 to 12.2019 (5 months)
FMGroup, Львів (Роздрібна торгівля)

Order processing, customer consultation, creating waybills on the Nova Poshta website, and sending parcels.

Customer service specialist

from 04.2018 to 10.2021 (3 years 7 months)
Київстар, Львів (Телекомунікації, зв'язок)

- Consultations on financial and technical matters
- Selling company services
- Resolving non-standard issues
- Assistance in setting up the "home internet" service
- Reconciliation of financial reports and expenses related to mobile commerce for individuals and organizations
- Communication with other departments

Оператор

from 08.2016 to 07.2017 (1 year)
Vodafone, Львов (Телекомунікації, зв'язок)

- Consultations on financial and technical matters
- Selling company services
- Resolving non-standard issues
- Reconciliation of financial reports and expenses related to mobile commerce for individuals and organizations
- Communication with other departments

Software distributor

from 10.2013 to 09.2014 (1 year)
ЧП НТЦ "Спецтехника", Харцызск (Фінанси, банки, страхування)

- Sale of IFin software
- Maintaining a client database
- Searching for new clients
- Providing consultations in case of work-related issues.

Education

КУУП

Экономика, Донецк
Specialized secondary, from 2010 to 2014 (4 years)

Knowledge and skills

• SQLite
• Python
• VS Code
• Користувач ПК
• Adobe Photoshop
• Adobe Lightroom
• Пользователь ПК
• Фотография
• Adobe
• Аналітичне мислення
• Стресостійкість
• Доброзичливість
• Неконфліктність

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

Впевнена в собі, з критичним мисленням, маю грамотну вимову та правопис українською і російською мовами. Завжди намагаюся вирішувати конфліктні ситуації так, щоб обидві сторони залишилися задоволені і в хорошому настрої)
Знання англійської мови на рівні Intermediate.
Додатково вивчаю Python та розробку і навчання AI.