Contact information

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Work experience

Customer support representative

from 02.2025 to 11.2025 (10 months)
Caretech, Remote (Medicine, pharmacy)

Delivered accurate health-related information to patients and stakeholders, while promptly escalating clinical concerns to medical staff, ensuring patient safety and adherence to care protocols.

Maintained strict confidentiality in compliance with healthcare regulations and organizational standards, safeguarding sensitive patient information at all times.

Assisted patients in navigating digital health platforms, providing guidance and troubleshooting support to improve engagement and streamline access to services.

Communicated complex medical and technical information clearly, tailoring explanations to patients’ needs and enhancing understanding, satisfaction, and trust

Customer support representative

from 11.2022 to 01.2025 (2 years 3 months)
black cube, Remote (Security, guarding)

Managed client relationships and Upwork sales, securing high-value contracts through strategic proposals.
Conducted market analysis and pre-validation of job posts to identify suitable projects for the company.
Utilized CRM tools to track sales pipeline and customer engagement, improving conversion rates.
Collaborated with pre-sales and project managers to ensure seamless service delivery to clients.

INTAKE MANAGER

from 08.2020 to 08.2022 (2 years)
JUSTPOINT, Remote (Telecommunications and networking)

Managed inbound and outbound client interactions, efficiently coordinating intake processes and ensuring all necessary information was accurately collected, resulting in a 25% improvement in onboarding speed.

Analyzed client data and documentation, identifying gaps and opportunities to optimize workflows, which enhanced operational efficiency and improved overall service delivery.

Collaborated with cross-functional teams, streamlining intake procedures, implementing best practices, and maintaining high-quality client service that increased satisfaction and reduced errors.

Sales manager

from 08.2019 to 12.2020 (1 year 5 months)
Wonders lab, Zaporizhzhia (IT)

Drove new business acquisition and client retention across B2B and B2C markets, achieving 30% year-over-year revenue growth.

Managed a client portfolio of over 150 accounts, ensuring 95% satisfaction through proactive engagement and solution-based selling.

Implemented CRM tracking and follow-up automation that increased lead conversion rate by 20%.

Trained and mentored 5 junior sales associates on customer-centric sales techniques.

Collaborated with international partners to expand the client base across 3 regions.

Realtor

from 01.2016 to 06.2018 (2 years 6 months)
Ideal homes, Remote (Real estate)

Closed high-value property deals end-to-end, from prospecting and lead qualification to negotiation and final sale, consistently surpassing targets.

Generated and nurtured qualified leads through proactive outreach and strategic networking, driving a 20% increase in sales revenue.

Built lasting client relationships by delivering exceptional service, resulting in strong referrals and repeat business across diverse markets.

Customer support representative

from 02.2011 to 09.2013 (2 years 8 months)
intels limited, Remote (Wholesale, distribution, imports, and exports)

Played a key role in expanding the sales department and boosting revenue by implementing new sales strategies.
Developed strong client relationships and drove wholesale sales within the oil and gas sector.
Successfully negotiated contracts and ensured adherence to organizational goals.

Education

zaporozyhe state medical university

Medicine, zaporozyhe
Higher, from 2014 to 2020 (6 years)

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• Google
• Google Sheets
• Spreadsheet
• Communicability
• Management of CRM
• B2B Sales
• Handling objections
• Attentiveness
• Direct sales
• Active sales
• Sale of medical products
• Educability
• Wholesales
• PHP
• HTML
• Teamwork
• Confidence
• Initiative
• Reporting
• Responsibility
• Adaptability
• Discipline
• Honesty

Language proficiencies

English — fluent

References

• ANUSE CHATTERJEE

  ANUSE CHATTERJEE

  VICE PRESIDENT, OPERATIONS, JUSTPOINT

  Contact details are hidden

• Mr Adebayo Idowu

  Mr Adebayo Idowu

  Delegate, Finance and Administration,, International Federation of Red Cross and Red Crescent Societies (IFRC

  Contact details are hidden

Additional information

Results-driven sales and customer support specialist with 8+ years of experience in B2B and B2C environments across multiple industries. Skilled in lead generation, account management, and customer retention. Proven ability to exceed revenue goals and maintain client satisfaction rates above 95%. Fluent in English with strong communication and cross-cultural collaboration skills. Proficient in CRM systems, data-driven selling, and problem resolution for international clients. Seeking a remote or hybrid position where I can contribute to global business growth through exceptional client service and sales performance.

In addition to my experience, I bring strong Data analysis and technical proficiency, working confidently with tools such as MySQL, Power BI, Anaconda, and Jupyter Notebook to analyze trends, monitor performance metrics, and translate data insights into actionable business strategies.

I am equally comfortable using Google Calendar, Google Docs, MS Office applications, CRM (HubSpot, Salesforce) • Cold & Warm Outreach • Lead Generation • Account Management • Customer Retention • English Communication • Negotiation • Problem-Solving • Cross-Cultural Collaboration • Data-Driven Sales • Remote Teamwork to manage workflows and communication efficiently.

I believe I would be a great match for this job not just because I have the required experience or intelligence — both of which I possess — but because no one else will approach this role with the same easygoing yet driven professionalism, “excellence-or-nothing” mindset, and genuine care that I bring to my work.

You can review my CV for more details on my experience.
I look forward to hearing from you and hope to join your team.

Regards,
Etuaje Ofure Anetor-Oforghor