Mykhailo

Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/4650327

Work experience

Head Of IT Infrastructure And ServiceDesk

from 04.2023 to now (1 year)
Gefco, Інші країни (Транспорт, логістика)

-Organization, management, and optimization of the operation, maintenance, and support processes for IT infrastructure and users within the Company
-Monitoring the performance of the external ServiceDesk and coordinating the work of contractors responsible for servicing the IT infrastructure
-Ensuring compliance with SLAs and the quality of IT services provided by contractors
-Participation in technical user support processes, including the installation and configuration of the Company's computer, telecommunications, and other office equipment
-Optimizing Incident and Change Management processes for IT infrastructure
-Formalizing the working processes of the infrastructure and user support department, participating in the development (adaptation) of local documents that regulate the activities of office employees regarding IT matters
-Implementing key performance indicators to assess and analyze the department's performance
-Organizing and managing the project activities of the department
Identifying and addressing weaknesses in the Company's IT infrastructure
-Developing and providing regular reports on the department's productivity and quality of work within the established deadlines set by superiors
-Managing the project team, assigning and distributing tasks using the methodologies adopted within the Department and the Company, as well as in automated systems adopted for use at the department and company levels
-Continuous monitoring of methodologies and progress in project work by department employees and contractors, ensuring timely completion of assigned tasks
-Managing and controlling material resources
-Inventorying the Company's equipment, materials, and software
-Implementing measures to optimize resource storage and management
-Conducting regular inventories and reconciliations
-Providing warranty and post-warranty maintenance and repair of equipment

IT Director

from 04.2022 to 03.2023 (11 months)
BBQ Store, Інші країни (Оптова торгівля, дистрибуція, імпорт, експорт)

-Management of the IT department, solution of technological management problems of the IT department, solution of technological problems
-Participation in financing planning, control of expenses for the items of their unit
-Accounting of materials and equipment
-Control over the preparation of automated jobs
-Cooperation with partners in concluding contracts, deliveries of computer equipment, software, components, consumables, various services
-Acceptance and control of the quantity, quality and use of machinery, equipment, materials
-Management of the system of technical security and information protection
-Control over document flow, execution of technical documentation and reporting on the IT department
-Support of developed and implemented programs, participation in the development of instructions for working with them
-Control over timely troubleshooting of computer hardware and software

PHP developer

from 10.2021 to 03.2022 (5 months)
Foreign Trade Academy, Інші країни (Освіта, наука)

-PHP Plugin Development for Moodle Distance Learning System
-Development of integration solutions for the Moodle and Bitrix system
-Administering the Moodle Distance Learning System
-Database development and administration
-Software testing
-Web server administration
-Writing technical documentation

IT Specialist

from 06.2021 to 09.2021 (3 months)
COMFY consumer electronics retail, Хмельницький (Оптова торгівля, дистрибуція, імпорт, експорт)

-Repairing and adjustment of computer equipment and gadgets
-Installing and configuring programs
-Administration of computer systems and networks

System Administrator

from 08.2020 to now (3 years 8 months)
Pension Theodor, Дистанційно (Готельно-ресторанний бізнес)

-Administration of the Windows and Unix operating system, including group policies, security management, user creation, remote access, command line work, and more
-Scripting bash, PowerShell to automate and optimize routine system administration tasks
-Repair and maintenance of PC, server hardware and peripherals
-Network and infrastructure monitoring, configuration and routing of computer networks
-Mail servers and telephony servers administration
-Installation of office programs and applications
-Web server and hosting administration
-Administration, content and development of websites

Education

West Ukrainian National University (WUNU)

Computer Engineering - Master's Degree, Тернопіль
Higher, from 2021 to 2022 (1 year)

-GPA: 86.13 / 100
-Master's thesis: Algorithms for optimizing traffic flows on highways

Dresden University of Technology

Faculty Of Business And Economics, Dresden
Higher, from 2020 to 2021 (1 year)

-Project Management
-Game Theory
-Health Care Management
-Economic Policy

West Ukrainian National University (WUNU)

Computer Engineering - Bachelor's Degree With Honours, Тернопіль
Higher, from 2017 to 2021 (4 years)

-GPA: 88.7 / 100
-Bachelor's thesis: Software tool for detecting cataracts based on medical images

Additional education and certificates

CENTRUM POLSKO-UKRAIŃSKIE - Польська мова

2016, 12 місяців

STANFORD UNIVERSITY & THE UNIVERSITY OF BRITISH COLUMBIA - Game Theory

2020, 3 місяці

GOETHE-INSTITUT - нiмецька мова

2016, 1 мiсяць

UNIVERSITY OF MICHIGAN - Building Web Applications in PHP

2021, 2 мiсяцi

QA TESTLAB - Quality Assurance

2019, 3 місяці

GOOGLE - Google IT Support Professional Certificate

2022, 2 місяці

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• German — fluent
• Polish — advanced
• English — above average

References

Kamil Wierzchoń

Kamil Wierzchoń

Власник, Halcon Bau UG