Эванс
Customer support representative
- Employment:
- Full-time, part-time.
- Age:
- 34 years
- City of residence:
- Odesa
- Ready to work:
- Odesa, Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/4706399
Work experience
Customer Care Intern
from 01.2018 to 06.2018
(5 months)
Intelbit, Одесса (Intelbit is a full-cycle software development company.)
1) Memorized entire line of company products & services, including prices and special discounts
2) Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
3) Remained courteous and calm at all times, even during moments of intense customer displeasure
4) Awarded “Fastest Learner” award during the first month of intern training
Online Reputation manager
from 06.2015 to 02.2018
(2 years 8 months)
ILAG-AG, Одесса (Investing in startups through the activities of Crowdinvesting)
1) Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items
2) Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock pieces
3) Consistently met and exceeded set productivity targets
4) Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction
5) Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters
6) Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution
7) Upsell company products and services to customers and meet target sale conversions
Education
Ashworth College
Bsc. criminal justice,, Georgia
Higher, from 2014 to 2018 (4 years)
Criminal justice is a branch of study which has different aspect of professions and i wish to become a forensic officer after completion.
Additional education and certificates
Alison college
2014, 7 months
The school of masters
2017, 2 months
Knowledge and skills
Language proficiencies
- English — fluent
- Russian — average
Additional information
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
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The candidate's resume is posted at https://www.work.ua/resumes/4706399