Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4765987/

Work experience

Client Support & Medical Records Specialist

from 02.2025 to 01.2026 (1 year)
Justpoint, Remote (Legal)

- Reviewed and verified 100+ medical records weekly, ensuring accurate documentation and smooth case processing.

- Assisted claimants in resolving documentation issues by providing clear guidance and timely follow-up, improving overall client experience.

- Worked cross-functionally with intake, case management, and legal teams to resolve missing or inconsistent records and maintain workflow efficiency.

- Handled sensitive client communications with strict HIPAA compliance, maintaining confidentiality and professionalism at all times.

- Managed high-volume claimant interactions using CRM systems and Google Sheets, tracking case updates and ensuring timely responses.

Sales Development Representative

from 01.2024 to 01.2025 (1 year)
Buffalo Market, Remote (Transportation and logistics)

- Researched market trends and competitors to identify and qualify high-potential B2B prospects for outbound outreach.

- Orchestrated targeted outbound prospecting campaigns using LinkedIn Sales Navigator and CRM automation to engage B2B decision-makers, resulting in zero lead attrition and a 20% increase in qualified consultations.

- Used HubSpot CRM to track leads, schedule follow-ups, and keep the sales pipeline organized and up to date for Account Executives.

- Worked closely with Marketing and Product teams to align outreach efforts with monthly product launches and ensure consistent messaging.

- Applied a consultative discovery approach to uncover B2B retail opportunities and grow the sales pipeline through consistent follow-up.

- Created customized proposals and ROI presentations that clearly communicated product value and competitive advantages.

- Exceeded weekly activity targets by averaging 100+ daily prospect interactions, contributing to overall revenue growth.

Sales Representative/Account Manager

from 01.2022 to 12.2023 (2 years)
Orderout, Remote (IT)

- Led subscription sales strategy, driving new customer acquisition and expanding partnerships with Independent Sales Organizations (ISOs).

- Managed the full sales funnel, including lead generation, cold calling, cold emailing, qualification, closing, and post-sale follow-up.

- Built and maintained strategic client relationships, serving as the primary point of contact to improve retention and lifetime value.

- Negotiated pricing, contract terms, and service agreements based on market analysis and company revenue objectives.
Collaborated cross-functionally with project management and operations teams to align client onboarding timelines and ensure smooth implementation.

- Monitored sales performance metrics, pipeline activity, and conversion rates to optimize revenue growth and forecasting accuracy.

- Consulted with clients to identify business needs, quantify growth opportunities, and recommend tailored subscription solutions.

Sales manager

from 05.2019 to 01.2022 (2 years 9 months)
Applet3D, Remote (IT)

- Executed 100+ outbound cold calls daily, achieving a 15% conversion rate by qualifying high-value B2B architectural and real estate accounts.

- Managed the full sales cycle from prospecting and lead qualification to negotiation, closing, and post-sale follow-up.
Conducted consultative product demos for architects, developers, and homeowners, presenting 3D visualization solutions and project timelines.

- Negotiated contracts, pricing, and scope of work with B2B and B2C clients, securing agreements and facilitating seamless technical handoffs.

- Collaborated with cross-functional production and design teams to ensure 100% on-time project delivery and client satisfaction.

- Utilized CRM systems and Google Workspace to track pipeline activity, maintain accurate records, and ensure consistent lead follow-up.

- Overcame client objections related to pricing, turnaround time, and rendering specifications to drive deal progression and increase close rates.

Education

Вінницький національний медичний університет

Medicine, Vinnytsia
Higher, from 2015 to 2021 (6 years)

I graduated on the 25th of June 2021 from Vinnytsia medical University Ukraine.

Knowledge and skills

• Communicability
• Teamwork
• Negotiation and persuasion
• Zoho CRM
• Google Sheets
• Work with clients
• Active listening
• Conflict settlement
• Patience
• Adaptability
• Google Meet
• Positive thinking
• Independence
• Honesty
• Conflict-free
• Goodwill
• Handling objections
• Punctuality
• Active sales
• MS Excel
• Responsibility
• Documentation management
• Attentiveness
• Management of CRM
• High working capacity

Language proficiencies

English — fluent

References

Flor Gomez

Flor Gomez

Workforce Manager, Justpoint