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Work experience

Head of People Department

from 04.2024 to now (1 year 11 months)
Yolk Brands, Dubai (Hotel and restaurant industry)

Aligning the HR vision and goals with the overall business strategy and objectives, working closely with the CEO and senior leadership to define and communicate the organizational culture, values, and mission.
Restructuring and setting the HR department, developing and implementing HR policies and programs that support the organizational growth, development and performance of the workforce.
Managing the day-to-day operations of the HR function (recruitment, compensation and benefits, training and development, employee relations, diversity and inclusion, compliance, and health and safety etc.), working closely with the department heads and operational teams.
Overseeing the HR budget, systems, and processes, aligning with the best practices and standards.
Developing the talent pipeline and succession plan for the company, designing and implementing initiatives to attract, retain, and develop the best talent, fostering a culture of learning and innovation.

Cluster Assistant Human Resources Manager

from 07.2021 to 04.2024 (2 years 10 months)
The First Group, Dubai (Hotel and restaurant industry)

TFG (The First Group - Hospitality)
Wyndham Dubai Marina, TRYP by Wyndham, The First Collection at Jumeirah
Village Circle, The First Collection Business Bay, The First Collection Waterfront,
Soluna Beach Club, Zoya Resort, Grand Heights, Citadines Metro Central and new
projects.

Under leadership of Group HR Director my role is implementing HR strategies and initiatives aligned with the overall business strategy, supervising 14 HR team members, setting up HR department and training HR team in new hotels.
Ensuring operating consistencies and synergies across the hotels in the most efficient manner.
Building strong relationships and trust with leaders and employees, assisting leaders to gain a better understanding of employees’ needs and career aspirations.
Coaching/developing management and supervisors to help influence and execute brand/business service strategy/initiatives and business objectives, adhere to the best HR practices and the Law.
Supporting current and future business needs through the development, engagement, motivation and preservation of human capital.
Partnering with Recruitment department to close gaps on organisation capabilities, sustain a sufficient talent pipeline to achieve business goals and further enhance long-term competitive advantage.
Nurturing a positive working environment and fostering a culture of growth (performance management and succession planning).
Facilitator and advisor in disciplinary cases in line with the Law, working on reducing disciplinary cases by ensuring proactive steps such as orientation, training and mentorship are provided.
Working on departmental budgets, payroll forecasts, CapEx, OpEx, monthly payroll submission.

Cluster Human Resources Executive

from 01.2019 to 07.2021 (2 years 7 months)
Wyndham Dubai Marina, TRYP by Wyndham Dubai, Dubai (Hotel and restaurant industry)

Handling all administrative tasks for onboarding, new hire orientation, and overseeing exit interviews, including entering data into HR information system and auditing for accuracy and compliance.
Creating and revising job descriptions.
Promotions, succession planning. Performance management. Disciplinaries.
Administering compensation and benefit plans. Payroll.
Recruiting, interviewing (BI) and hiring new staff.
Advising and helping supervisors manage employee relationships and evaluate performance concerns.
Supporting employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
Events management / increased staff engagement and retention, reduced turnover.
Rewards and recognition management.
Assisting in developing and executing personnel procedures and policies, providing guidance and interpretation for business operations, continuous identifying areas for improvement.
Gathering and analysing people data with useful HR metrics to draw meaningful insights to support business.
Ensuring compliance with labor regulations.

Human Resources Coordinator

from 09.2017 to 01.2019 (1 year 5 months)
TRYP by Wyndham Dubai Hotel, Dubai (Hotel and restaurant industry)

Handling new joiners (pre-arrival, onboarding, visa process, medical, Emirates ID, insurance, bank card) and leavers (resignations, terminations, redundancies).
Assisting with all internal and external HR related inquiries or requests.
Administering employee health and welfare plans (enrolments, changes and terminations), acting as liaison between employees and insurance providers.
Assisting with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
Scheduling meetings, interviews, HR events and maintain agendas.
Managing social media for staff engagement, notice boards.
Implementing and handling database (lockers, flight tickets, birthdays, socials, staff contact details, new joiners onboarding).
Producing and submitting reports on general HR activity.
Assisting with payroll, performance management.

Guest Services Executive

from 10.2016 to 08.2017 (11 months)
Jumeirah Hotels & Resorts, Dubai (Hotel and restaurant industry)

Giving a warm welcome to guests on arrival, registering them & issuing room keys.
Recognizing all repeat and important guests.
Escorting guests to their rooms whilst promoting the hotel and following all necessary procedures.
Taking payment from guests on departure and closing their bills correctly.
Being efficient in assisting guests throughout their stay with any requirements.
Anticipating & meeting guests’ needs & requests, ensuring complete guest satisfaction.
Updating all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter & making sure that all required information has been provided.
Full cycle of food & beverage service and set-up in the Executive Lounge.
Logging & keeping the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
Establishing & developing personal guest contact, promoting feedback.

English as a Second Language Teacher

from 03.2016 to 10.2016 (8 months)
The Language Village, Киев (Education and science)

Language Levels: Elementary to Advanced.
Student Profiles: Groups and One-on-One adults aged 18 and over.
Preparation of lesson plans.
Nuanced curriculum development with personalised student programs.
Confidence, perception, vocabulary, pronunciation & grammar, as required.

Executive Personal Assistant to the Chairman of the Supervisory Board

from 08.2014 to 06.2016 (1 year 11 months)
IMG International Holding (International asset holding company), Киев (Finance, banking, and insurance)

Managing the Executive’s calendar & time allocations, keeping them on track.
Preparation of personal accounts & budgets.
Performing legal & real estate work (e.g. registering vehicles, tax issues).
Business document editing & proofreading (e.g. confidential, legal, financial).
Qualitative & Quantitative Research (Collection and analysis of raw data).
Verbal & written data presentation, creation of summary statements & graphics.
Decision-making (from favourite sock colour to ‘who to take-over’).
Oversight of subordinate assistants, drivers, security personnel, cooks.
Creating and coordinating complex trip itineraries with flexibly & options.
Negotiating meetings & agenda with senior third parties.
Running international homes, and managing & paying household staff.
Liaison & support for the Executive’s family (health, education, leisure etc).

Executive Personal Assistant to the Member of the Supervisory Board

from 07.2009 to 08.2014 (5 years 2 months)
Oranta (International Joint Stock Insurance Company), Киев (Finance, banking, and insurance)

Administration Support to the company’s Executives, including: Reporting to the CEO & his Executive Management Team;
Oversight of all the Executive’s incoming & outgoing Communications; Initiative to respond both directly, and on behalf of, the Executive; Mediating interactions with Shareholders and the Board of Directors; Managing ‘broadcast’ communications to staff and the Government. Negotiations with foreign Partners & International Delegations support. Project-Management for corporate events & company-wide meetings. ‘Personal-touch’ hostessing & management of catered conferences. Responsibility for the Executive’s accounts and budgets.
Global travel arrangements, including international meetings & special events.
Coordinated day-to-day operation of the office floor.
Induction, training, supervision and organisation of new employees.

Education

Kyiv Slavonic University

International Relations, Киев
Higher, from 2003 to 2009 (6 years)

Additional education and certificates

CIPD HR Diploma Level 5

2020

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

I love travelling and exploring the world; walking, hiking, snorkelling and diving, fishing. I also enjoy photography and cooking. Most of my free time I dedicate to reading and professional development.