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Work experience

Product Manager (iGaming)

from 02.2021 to now (4 years 6 months)
IT

Strong knowledge of iGaming business.

Confident knowledge of the affiliate side of iGaming projects.

Creating a turnkey project with traffic in a short period of time.



Creation of iGaming projects from scratch. Starting from opening a legal entity and obtaining a licence and finishing with recruitment of employees, connection to payment systems and white-label providers. Knowledge of how to launch new projects, develop them and work with existing ones. Full control over all projects departments and managing a team of 10+ employees.

Senior Financial Manager

from 06.2019 to 05.2021 (1 year 11 months)
NDA, Київ (IT)

Working directly with top management of the company. Opening of new legal entities as well as management of existing ones (mainly in European countries). Full control over the company's finances. Opening bank accounts and working with existing ones. Making payments to partners, branches and employees. Reporting company debits and credits, drafting contracts, invoices and legal acts. Searching for new payment solutions and optimising the company's work in accepting payments from clients. Strong knowledge of the European and international banking system.Obtaining a licence for any type of high-risk business (Financial, iGaming).

Head of Customer Support

from 12.2018 to 08.2019 (8 months)
NDA, Київ (IT)

Formation of a full support department team of 8+ employees. Complete control over the support and KYC segment of all company's clients (English desk and Russian desk). Analysing KPIs, quality of incoming calls, chats and support tickets. Conducting interviews with candidates applying for a position in the department. Knowledge of all principles of payment systems and KYC of clients. Experience of working with financial CRM system and Helpdesk.

Customer support representative

from 08.2017 to 12.2018 (1 year 4 months)
NDA, Київ (IT)

Customer support for one of the largest financial companies. Handling incoming and outgoing calls from customers in English and Russian, constant customer support via chat. Processing and responding to customer emails. Verification of clients for further co-operation. Working with CRM. Preparation of reports, calculation of financial turnover, reports on average call duration for each department of the company.

Language proficiencies

English — above average