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Work experience

Team lead — English Desk

from 03.2024 to 01.2025 (10 months)
GoStudy, Kyiv (Education and science)

•B2B & B2C sales of Educational/admission programmes for Universities in Czech & Austria
. Conducting video interviews & sales via zoom video with clients on behalf of company
•Interpretation of data and statistics to effectively enhance business growth and results
•Data Analysis for both Marketing, Sales department and Management with Data analysis tools like Google sheet and MS-Excel
•Devising effective sales and marketing techniques for targeted markets.
- Representing business' interest (GoStudy) in other partner univeristy's meetings.
•B2B negotiations, communications and closing prudent deals on behalf of company.
•BAU streamlining and fine-tuning
•Ensured the company’s intellectual properties and interest was protected
•Business advisory position to Management

Extras:
Training of new staff & team members on sales techniques
Answering customer and business partners calls/chats/emails in a prompt and professional manner
Answering complex questions about services
On-boarding for new sales team member in services like CRM & telephonia integration

Head of retention

from 04.2020 to 11.2021 (1 year 7 months)
SmartSel, Kyiv (Marketing, advertising, and PR)

- Cross department communication
- Coaching on retention techniques for team members
- Analyzing data & retention managers performance to increase company revenue.
- Set individual and team targets
designing strategies to enhance customer satisfaction & revenue increment as the same time
GeoMarket Experience: UK, Europe (English speaking clients), Canada, Australia, New Zealand

Team lead

from 12.2019 to 03.2020 (3 months)
SmartSel, Kyiv (Marketing, advertising, and PR)

Developing sales strategies
Coaching on sales techniques
Analyzing sales data & performance
Set individual and team sales targets
KPI development & Monitoring
Sales Script building
Closing deals

GeoMarket Experience: UK, Europe (English speaking clients), Canada, Australia, New Zealand

Team Leader - Sales English Department

from 11.2016 to 07.2018 (1 year 8 months)
Ninecor company, Kharkiv (Marketing, advertising, and PR)

I built a strong team of sales conversion agent. We always achieved the targets which were set by Management.

Main responsibilities:
Retention Agent
Management of the sales department;
Participation in negotiations with distributors and key customers; Formation and development of sales strategy in the branch;
Tactical planning, organization and control of sales approaches; Planning: annual / quarterly / monthly;
Setting of Sales targets;
Fulfillment of short-term and long-term goals;
Cross functional interaction (, Compliance & Support. Sales, Management)
Analysis of the existing business model and the launch of an effective usage of Straight Line Selling;
Participation in a pilot project organized by the company.
Achievements: Profit growth in 2017 by 21.5%.
GeoMarket Experience: UK, Europe (English speaking clients), Canada, Australia, New Zealand

Education

Kharkov National university of Food Trade and Technology

Masters in Business Organisational Management - Department of Business Management, Харьков
Higher, from 2017 to 2018 (1 year)

I am very fluent in English language as English is the official language of my native country. I hold a bachelor's degree in Business Management & Education. I completed a masters degree in Business Organisational Management at Kharkiv State University of Food, Trade & Technology in 2018. I am very good in using Ms Excel, Google Analytics, Google Sheets, SQL, Google Studio, Powerpoint, SPSS, Access, CRMs and other business related softwares.

I am super confident on the telephone. When it comes to telephony sales, the knowledge and confidence in my voice always results in a successful sale, living the client happy as well.

I am creative and I have a good team-building and teamwork spirit.

Knowledge and skills

• MS Excel
• MS Word
• Internet User
• MS PowerPoint
• Adobe Photoshop
• CRM
• Google Analytics
• Ability to analyze
• MS Power BI
• Adobe
• Google Sheets
• Google
• Google Tag Manager
• Design
• Google Forms
• Teaching
• HubSpot

Language proficiencies

• English — fluent
• Russian — beginner

Additional information

Ability to perform assigned tasks;
Ability to quickly resolve issues;
Ability to create a team;
Ability to learn and quickly master everything new;
Responsibility and high degree of self-organization;
Ability to communicate with people, communication skills, active responsibility and dedication;
Desire to work and develop;
Work under stress and deadline;
To find solutions for seemingly intractable problems;
Work closely with other professionals;
Work in multitasking mode;
Quick to adapt to new working environment.
Work independently with a minimum of control from above.
Developed imagination and analytical approach to work;
Good communication skills;
Conflict resolution;
Sales team management;
Team management, excellent knowledge of the process, the specifics and technology of sales;