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Work experience

Operation manager

from 03.2020 to now (5 years 5 months)
Mission Critical, Дистанційно (Консалтинг, бухгалтерія, аудит)

- Oversee daily operations to ensure smooth execution of goods/services.
- Analyze workflows and introduce improvements to boost efficiency and profitability
- Oversee invoices, accounts payable/receivable, and take corrective financial actions
- Define key performance indicators (KPIs) and monitor metrics like cycle time, ROI, productivity
- Prepare performance reports and recommend data-driven improvements
- Planning and scheduling meetings, conferences, site visits
- Creating, adjusting estimates/proposals based on the client requests
- Assisting in project management by tracking deadlines, updating project statuses, and coordinating tasks among team members
- Creating and implementing SOP's
- CRM management

Account manager

from 06.2017 to 02.2020 (2 years 8 months)
Lead Generation - Contactcom, Remote ( company based in US) (Маркетинг, реклама, PR)

- Build and nurture relationships with assigned clients remotely
- Regularly communicate with clients via emails, video conferences, or chat to understand their needs and goals
- Facilitate remote onboarding processes for new clients
- Provide training sessions or materials to ensure clients understand product features and functionalities
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and escalations
- Monitor account health and proactively identify opportunities for upselling or cross-selling products/services
- Collaborate with clients to develop success plans tailored to their objectives
- Set clear and measurable goals for clients and assist in achieving those goals
- Investigate and troubleshoot client issues or complaints remotely
- Coordinate with internal teams to resolve technical or service-related problems promptly
- Gather client feedback on products/services and communicate suggestions for improvements to the relevant teams
- Advocate for client needs within the organization to ensure continuous product enhancement
- Prepare and present regular performance reports to clients, highlighting key metrics and achievements

Executive Assistant

from 05.2015 to 03.2017 (1 year 10 months)
Qatar Petroleum Inc, Дистанційно (Послуги для населення та бізнесу)

• Manage scheduling for company executive
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Maintain various records and documents for company executive

Front Desk Representative

from 01.2014 to 11.2015 (1 year 10 months)
Emirates, Dubai (Транспорт, логістика)

• Greet and welcome guests
• Answer questions and address complaints
• Check, sort and forward emails
• Keep updated records and files
• Monitor office expenses and costs

Education

Kyiv Economical Untiversity

Civil Law, Київ
Higher, from 2009 to 2014 (5 years)

Knowledge and skills

• Google
• Slack
• Asana
• Notion
• Dropbox
• HubSpot
• MS Office
• Ведення CRM
• Оперативність
• Знання офісних програм
• Клієнтоорієнтованість
• Ведення документації
• Комунікабельність
• Привітність
• Mailchimp
• Zoho CRM
• ClickUp
• MS Word
• MS PowerPoint
• Procore
• Revizto

Language proficiencies

• English — fluent
• Russian — fluent
• Ukrainian — fluent