Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5226646/

Work experience

Customer success manager

from 05.2025 to 10.2025 (6 months)
Upstars, Дистанційно (IT)

At my job, I worked in customer support, handling player inquiries via live chat and calls. I assisted users with account issues, bonuses, payments, and general platform navigation. I also followed responsible gambling guidelines and ensured compliance with company policies. In addition, I reviewed user activity and content to identify potential violations and escalate issues when necessary.

Customer support representative

from 07.2023 to 01.2025 (1 year 7 months)
Wow24-7, Черкаси (IT)

I have experience working as a customer support representative, handling both chat and call interactions, as well as serving as a content moderator.

Customer support representative

from 03.2020 to 06.2023 (3 years 4 months)
SupportYourApp, Черкаси (Телекомунікації, зв'язок)

I have been at several projects, worked in English and Ukrainian.
1. Content moderator (in English).
2. Customer support at the Help Ukraine center, where we have helped people that have problems due to the war, and also communicated with the Americans and the British, who offered us help (supply of bulletproof vests, etc.). Helped in logistics, monitored load and its transfer, negotiated with drivers.
3. Customer support for a cryptocurrency application. Helped people with any problems (registration, withdrawal, etc.)

Education

Bohdan Khmelnytsky National University

Educational and Scientific Institute of Foreign Languages (interpreter, translator), Cherkasy
Higher, from 2017 to 2021 (4 years)

Practical study of foreign languages and everything needed to be an interpreter.

Knowledge and skills

• HTML
• CSS

Language proficiencies

• English — advanced
• Spanish — beginner