Contact information

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Work experience

Support Contractor

from 12.2020 to 02.2025 (4 years 2 months)
Genesys, Дистанційно (IT)

Customer support via cases.

[SysOps tools] - Docker \ Git \ Grafana \ Jenkins \ Prometheus
[Network] - Network configuration \ maintenance \ monitoring \ IPtables \ etc \ Access control and identity management \ Security monitoring and reporting \ Vulnerability management \ NGINX \ SSH \ OpenVPN
[Etc] - Jira\ Salesforce
[Genesys skills] - Genesys Engage eServices - IXN, UCS, EJS, WDE, etc

Lead Of NOC VOIP Support

from 10.2016 to 01.2020 (3 years 3 months)
Flames Group SIA, Дистанційно (Телекомунікації, зв'язок)

- Support of the company's customers and the sales department in tickets and chats
- Management of the technical support team
- Interconnect, testing, setting up routing, resolving disputes.
- Was the owner of 500+ direct routes on ANTRAX- the company's unique proprietary equipment.

- Linux (RHEL/Centos, Debian/Ubuntu/etc) - settings for tasks,
- Docker - building images / raising containers/ good understanding of docker compose syntax
- MySQL - writing/editing queries
- Apache Nginx - settings for tasks, some experience in tuning
- Bash - writing custom scripts with a lot of sed, awk, grep, and etc.
- VOIP support - worked with many voip platforms ( Asterisk \ Yate \ MVTS \ Alaris)
- Zabbix \Grafana- setting up monitoring, passing data to Grafana widgets from various data sources

Knowledge and skills

• Linux
• MySQL
• Apache HTTP-сервер
• Nginx
• BASH
• Zabbix
• Docker
• Git
• SSH
• Iptables
• Asterisk
• KVM
• VoIP
• Grafana
• CMD
• Web servers: Apache, Nginx, Nginx+Apache, Nginx+php-fpm
• Genesys
• Genesys Engage eServices

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent

Additional information

Шукаю лише віддалену роботу - Без офісів, без нічних змін