Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5292845/

Work experience

Customer service manager

from 02.2025 to 03.2025 (1 month)
Mack's Moving Company, Remote (Transportation and logistics)

•Taking incoming calls from customer
•Taking inventory from customers
•Booking customers
•inputting customers information into the CRM(Smart moving and others moving CRM)
•calling incoming leads
•Giving quote and estimate to customers about their moves
•closing Deals.

Customer support representative

from 08.2024 to 02.2025 (6 months)
Orthodontics Experts, USA, Remote (Medicine, pharmacy)

Taking incoming calls and booking appointment for braces.
Providing information about pricing.
Solving all customers related problems.

Recruiter

from 01.2024 to 07.2024 (6 months)
Kings of Transportation, Remote (Transportation and logistics)

•Sourcing and attracting drivers for job opening
•Reviewing drivers commercial license (CDL)
•Managing the recruitment process and ensuring a positive candidate experience
•Making hiring decisions and extending off

Sales manager

from 05.2023 to 11.2023 (6 months)
Pride car shipping company, USA (Auto business and auto service), Remote (Auto business and auto service)

•Converting of leads into new customers
•Tracking of Cars from pick-up location to Delivery point.
•Taking calls from customers to help link them with carriers (Transport Companies)
•Inputting of clients information into CRM system.
•Providing quotes to customers through phone calls.
•Processing customers payments.
•Managing carriers by making sure a customers car is picked up on time and delivered safely at their door step.
•Providing customers with all the necessarily information they need.
•Resolving customers complaints on the phone.
•Posting of Cars on Central Dispatch.
•Generating Reports.
•Dispatching of orders.

Customer service representative

from 01.2023 to now (2 years 7 months)
Premier Source LLC, Remote (Transportation and logistics)

•Received incoming calls from clients and answered questions about final expense plans.
•Qualified clients based on their needs and eligibility criteria.
•Provided excellent customer service and support.
•Excellent communication and interpersonal skills

Online Assistant Manager (Remote)

from 01.2022 to 04.2023 (1 year 3 months)
ASN INVEST LTD AUSTRALIA, AUSTRALIA (Finance, banking, and insurance), Remote (Finance, banking, and insurance)

Responsible for operational cash flow and working capital performance for Australia;
• Manage / coordinate client requests for finance support and/or reports, ensuring that
• solutions balance and address business partner needs with overall Finance capabilities;
• Keeping accurate records of operations.
• Tracking changes on NFT marketplaces
• Customer satisfaction
• Filling in information about customers
• Making and receiving calls
• Business correspondence
• Buying and selling NFTs

Sales manager

from 06.2020 to 10.2021 (1 year 4 months)
Seedex Exchange and Logistics, Kyiv (Transportation and logistics), Киев (Transportation and logistics)

Taking inbound calls of potential clients/customers
Convincing potential customers to use our service
Proactively process all sales requests received through lead generation and other campaigns Developing and converting leads into new opportunities
maintaining information about leads and customers in the CRM system at all stages of

communication and with a constant assessment of the status of goal achievement. Identifying new Sales opportunities to generate greater value for the company. Tracking and analyzing sales statistics based on key quantitative metrics
Handling and resolving customer complaints regarding a product or service Serving as the face of the organization to internal and external partners
Making data-informed decisions to drive performance and resource allocation Developing and maintaining relationships with key clients

Education

Sumy State University

Economics, Sumy
Higher, from 2017 to 2021 (4 years)

International Economic Relations

York University

Psychology, Toronto, Canada
Higher, from 2015 to 2017 (1 year 9 months)

Southern Ontario College

Hamilton Canada
Specialized secondary, from 2014 to 2015 (11 months)

This was my grade 12 secondary school education in Canada.

Knowledge and skills

• MS Word
• MS Excel
• MS PowerPoint
• Internet User
• AutoCAD
• Web design
• Internet marketing
• Marketing
• Active sales
• Direct sales
• B2B Sales
• Management of CRM
• Communicability
• HubSpot
• Zendesk

Language proficiencies

• English — fluent
• Russian — beginner

Additional information

Results-driven Sales and Customer Support Representative with a proven track record in driving revenue growth and delivering top-tier customer experiences. Skilled in lead generation, closing deals, and building long-term client relationships. Adept at handling high-volume inquiries, resolving customer issues efficiently, and upselling services to maximize company profitability. Passionate about exceeding targets and providing solutions that enhance customer satisfaction.