Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5324162/?puid=622145

Work experience

PRE SALES -CLOSING SPECIALIST

from 03.2025 to 02.2026 (1 year)
FOREX AFFILIATES, Remote (Finance, banking, and insurance)

- Managed inbound and outbound client communications via phone, email, and chat
- Assisted customers with inquiries, issue resolution, and service guidance
- Maintained accurate customer records and updated CRM systems
- Handled appointment scheduling, follow-ups, and client onboarding
- Resolved customer concerns professionally while maintaining high satisfaction levels
- Coordinated with internal teams to ensure timely support and issue resolution
- Built strong client relationships through effective communication and problem-solving
- Managed high volumes of customer interactions in a fast-paced environment

Sales SpecialistsClient Success Coordinator

from 04.2023 to now (3 years 3 months)
CK logistics Inc, Remote (Transportation and logistics)

* Managed client bookings for road transportation services
* Coordinated daily dispatch and delivery schedules
* Handled client communication, inquiries, and service updates
* Tracked shipments and ensured timely delivery performance
* Resolved delivery delays and operational issues efficiently
* Processed orders and updated logistics/CRM records
* Supported sales and client success follow-ups for new leads

Customer support representative

from 04.2022 to 03.2025 (3 years)
Careerist Inc., Remote (IT)

• Advising clients on the company's products and services in English • Processing incoming requests via phone, email and online chat • Supporting clients at all stages of sales and support • Working with the CRM system: maintaining the client base, updating information and statuses • Resolving client requests and complaints, maintaining a high level of customer satisfaction • Cooperating with sales and technical support departments to quickly resolve issues • Achieving established KPIs and company goals • Maintaining long-term relationships with clients

Coordinator

from 09.2018 to now (7 years 10 months)
Unique Aide Health Agency, Київ (health)

customer care, Employee Schedule
Management and Reporting.
Employee References Verification.
Employee Background Verification.
Technology support of Educational system.
Mobile App IT Call support

Education

Technical

Oil and gas Production, Київ
Higher, from 2011 to 2017 (6 years)

Knowledge and skills

• Competent oral and written language
• Communicability
• Organiz
• Organizedness
• Educability
• Attentiveness
• Goodwill
• Honesty
• Adaptability
• Management of CRM
• Handling objections
• Discipline
• Customer faced
• Results driven
• Team management
• Teamwork
• AmoCRM
• SAP ERP
• CRM
• Google Sheets
• MS Excel
• Active sales
• B2B Sales
• Self motivation
• High working capacity
• Diligence

Language proficiencies

• English — fluent
• Ukrainian — average

Additional information

CURRICULUM VITAE
Name :Patience Osei Bonsu
Address:Ivano Frankivsk(ready to relocate)
E-Mail: [open contact info](look above in the "contact info" section)
Date of Birth:18th September, 1991
Mobile :[open contact info](look above in the "contact info" section)
Skype : patience bonsu
PERSONAL PROFILE
Sex:Female
Languages Spoken:English( fluent)
& Ukrainian language( good)
PROFESSIONAL PROFILE
Results driven person with a professional attitude, a good team player and very reliable.
A quick learner and has self – motivation spirit with strong interpersonal and communication skills with the ability of achieving great results under little supervision.
SKILLS & KNOWLEDGE

Filling and documenting data.
Good Human Relations and Interpersonal Skills.
Adequate knowledge in Computer Skills.
STRENGTHS
Creative, result oriented, passion for excellence, can be trusted with emergency, analytical and critical thinker and good organizer.
INTEREST : Reading, writing, singing and listening to music.
EDUCATION:bachelor
CAREER HISTORY
Sales Agent : Brokerage Company (forex, Crypto, )
Financial company
Sales Manager, Customer Support.
17 April 2020- September 2021


Coordinator :Home Aide Home Health Agency (2018-Date )
Job Description: My job as a coordinator is customers support via email and text , Employee Schedule, Management and Reporting ,Employee References Verification.
Employee Background Verification.
Technology support of Educational system.
Mobile App IT Call support,
Sales Manager: Zoom Support(20 17)
Job description: Answering incoming calls , responding to emails ,fixing customer related problems, before sales and after sales management.
District office Secretary :(2017)
Job Description: My job as an office clerk or secretary was typing ,answering phones, proofreading, mailing , ordering for brochures, keeping the office well supplied and filing.
Amazon shopper :(2016)
knowledge of Asinspotlight
Afari Community Hospital
Nkawia Road
Kumasi
# [open contact info](look above in the "contact info" section)
Date: August 2013 – October 2014
Position: Cashier
Job Descriptions: My job as a casher was taking cash and issuing out receipts to patients. Totaling all expenses and recording them to the administrator of the hospital.
Child evangelism Int. School
Gbawe, Accra

# [open contact info](look above in the "contact info" section)
Date: Jan 2015 – June 2015
Position: Cashier
Job Description: Taking school fees, feeding fees, and transport fees from students and recording them.

POSITIONS HELD
Deputy General Secretary at Remnant Privilege Church.
Treasure at Remnant Privilege Church.
Entertainment Prefect

Map Media
Awudome Estate-Kaneshie
#0266080866
Date: June 2016-Januray 2018
Position: Front desk, Office administrator
Job Description :Branding ,advertising,