Samuel

Senior customer support representative, complains manager, 60 000 UAH

Considering positions:: Senior customer support representative, complains manager, Dispatcher, Logistician, Broker, Account manager, Presale manager, Team lead
Employment type:: full-time, part-time
Age:: 24 years
City of residence:: Kharkiv
Ready to work:: Lviv, Remote

Contact information

The job seeker has entered a email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/5376065/

Work experience

Dispatcher

from 08.2018 to 11.2023 (5 years 3 months)
IAG, Remote (Transportation and logistics)

Coordinated logistics and dispatch operations for 5–7 drivers across U.S. states.

Managed dry van and flatbed freight jobs through platforms like DAT and direct broker contact.

Handled scheduling, communication, and emergency rescheduling due to client or road issues.

Maintained load tracking and documentation from pickup to delivery.

Built strong professional relationships with U.S. clients, brokers, and drivers.

Reduced empty miles through optimized routing, boosting revenue per mile.

Delivered consistent monthly dispatch performance contributing to company growth.

Education

Simon Kuznets Kharkiv National University of Economics

International Economics, Kharkiv
Higher, from 2018 to 2022 (4 years)

Studied international trade, economic analysis, and business communication. Program conducted in English and Ukrainian. Acquired solid understanding of global economic systems, logistics, and cross-border commerce

Knowledge and skills

Communicability
Organization of international transportation
Management of CRM
Purposefulness
Educability
Organization of internal transport
GPS monitoring
Organization of road transport
MS Excel
Independent decision-making
Calculation of transportation tariffs
Organization of railway transportation
AC Client
Conflict-free

Language proficiencies

English — fluent
Russian — average

References

Alex sherdoya

Operations Manager, IAG

Contact details are hidden

Additional information

Currently based in Ukraine and available for in-person or remote communication.

Over 1 year of experience dispatching Step Deck and Dry Van freight (U.S. market).

Familiar with load boards like DAT and Truckstop.

Excellent communication and planning skills under pressure.

Fluent in English (Advanced) | Conversational Ukrainian and Russian.

Fully equipped for remote work: stable internet, PC, phone system.

Open to full-time roles with long-term growth and performance incentives.