Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5426812/

Work experience

Customer support representative

from 04.2024 to now (1 year 4 months)
Salx Gel (Remote), Remote (Beauty, fitness, sports)

Respond to client inquiries via phone, email, or chat in a timely and professional
manner.
Provide detailed information about the clinic's services, treatments, and products.
Manage bookings, rescheduling, and cancellations using the clinic's online booking
system.
Send appointment reminders and follow-ups to clients.
Assist clients with navigating the clinic's website, online booking system, or payment
portal.

Executive assistant

from 03.2023 to 03.2024 (1 year)
Premier Trip Travels, Remote (Tourism)

•Organize and maintain executives' calendars, including scheduling meetings, appointments, and conference calls.
•Send reminders and ensure executives are prepared for upcoming commitments.
•Arrange domestic and international travel itineraries, including flights, accommodations, transportation, and visas.
•Ensure travel plans align with executives' schedules and preferences.
•Handle emails, phone calls, and other communications on behalf of executives.
•Draft and proofread correspondence, reports, and presentations.
•Organize and maintain digital files, records, and documents.
•Ensure confidentiality and security of sensitive information.

Customer support representative

from 08.2022 to 02.2023 (6 months)
BOS Stores, Remote (Retail)

• Provided exceptional customer service, ensuring utmost satisfaction for clients through effective communication and problem-solving skill.

• Collaborated with Customer Service and Product Development teams to streamline processes and improve the overall customer experience.

• Managed the efficient processing of medical records requests and insurance data, maintaining confidentiality and accuracy in compliance with regulatory standards

Marketing assistant

from 01.2022 to 08.2022 (7 months)
Smart Cleaners, Remote (Public and business services)

• Proactively identified and capitalized on sales opportunities, contributing to increased customer retention rates and revenue growth.
• Maintained an organized and visually appealing sales environment by assisting in setting attractive visual displays, ensuring a welcoming atmosphere for customers.
• Handled a high volume of incoming calls, averaging 80+ calls per day, addressing inquiries related to customer service promptly and professionally.

Education

Kyiv Medical University

Medicine, Kyiv
Higher, from 2020 to 2026 (6 years)

Kiev institute of business and technology

Management, Kyiv
Specialized secondary, from 2018 to 2020 (2 years)

Additional education and certificates

E- Marketing (Advanced), Study Section

2023,1 month
Certificate

E-Marketing( Foundation), Study Section

2023, 1 month
Certificate

Workflow specialist, Asana

2025
Certificate

Knowledge and skills

• MS Word
• Business analysis
• Confidentiality
• Data Entry
• Google Workspace
• MS Excel
• Communicability
• Conscientiousness
• Responsibility
• Educability
• Documentation management
• Cordiality
• Competent oral and written language

Language proficiencies

• English — fluent
• Russian — beginner
• Ukrainian — beginner

Additional information

Living by the motto "just starting now guarantees your progress" keeps me motivated and proactive in all areas of life. I thrive in structured, organized environments and enjoy bringing that sense of order to my work. As a certified E-Marketer with over 3 years of experience, I specialize in supporting business operations, customer service, and sales teams remotely. My background in management and work across industries like Travel, Retail, and sales have allowed me to develop expertise in CRM management, lead generation, customer support, and project management.